Construction Jobs
Customer Service Agent
- Type: Contract
- Region: Wales
- Town/City: Cardiff
- Posted: 01/07/2022
- Listed in: Administration & Secretarial
- Reference: Breedon Group_1656664977
Job Description
Customer Service Agent
- Wenvoe, Cardiff
- Full-time, 12 month fixed term contract
- A competitive remuneration package will be offered including pension and life assurance
Breedon are currently seeking a Customer Service Agent to join the team at Wenvoe, Cardiff, on a 12-month fixed term contract.
As a Customer Service Agent, you will be working within a small team in a fast-paced environment. You will be responsible for customer sales/orders and enquiries within our Aggregates and Asphalt department.
The key accountabilities and work outputs are:
- Telephone and email orders to and from customers
- An adept and timely response to customers' enquiries, queries and complaints in an efficient and professional manner
- Proactive planning and tracking orders to completion
- Scheduling and rescheduling orders whilst utilising haulage fleet effectively
- Compiling and maintaining accurate records as required
- Communicating effectively with commercial and production teams and also haulage partners
The key skills for this role are:
- Excellent IT Knowledge
- The ability to manage multiple tasks and work to a high level of accuracy
- A natural curiosity and interest in other departments and ways of working
- Excellent customer service skills
- Ability to work under pressure and to tight deadlines
- A good eye for detail
- Ability to work with a small team
Excellent written and communication skills are also essential. Previous experience working in the market is desirable though not essential as training will be given. A good familiarity of the local geography is essential.
About us
Breedon is a leading construction materials group in Great Britain and Ireland. We produce cement, aggregates, asphalt, ready-mixed concrete, Welsh slate and specialist concrete and clay products, and offer a range of contracting services.
The Group places the highest importance on sustained standards of excellence in all aspects of Health, Safety and Environmental management and you will be expected to contribute to the Company's zero harm culture.
Closing date for applications: 14th July 2022
By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.
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