Construction Jobs

Customer Service Representative (Ref: 9538)

Job Description

In this Customer Service Representative role, you’ll be our primary point for incoming telephone orders, portraying an excellent company image to customers and identifying customer requirements to make the best economic use of the company resources, ensuring delivery of customer satisfaction at all times. About the role Reporting to the Customer Sales Manager you will monitor the order progress to ensure fulfilment of customer requirements, resolve cash sales where appropriate and investigate and update invoice queries. Your other key deliverables as a Customer Service Representative will include: Take orders directly from customers and liaise with production sites to fulfilment of order acting as commercial link between customers and the overall business Support the external business managers in their roll act as the local point for customer information Monitoring and resolving admin queries About you You’ll need a proven customer service track record, ideally within a construction-related sector. Self-confident with motivation and initiative, supported by good specification selling and report-writing skills. Your ability to multi - task compliments your IT-literacy and the communication skills to deal with people at all levels, both within and outside the organisation. As a Customer Service Advisor, you can also bring: Highly motivated and willing to focus and commit Dealing with different stakeholder with differing levels of knowledge Committed to exceeding expectations Excellent communicator What’s on offer? Competitive Salary, bonus and benefits recognizing the contribution you bring Opportunities for Career Progression both at home and abroad An inclusive and safety focused culture with people at the heart of the business We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age. Why join Aggregate Industries? To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers. We are committed to developing strong and positive relationships with the communities we live and work in. LafargeHolcim has a global footprint with leadership positions in the vast majority of its markets and a diversified portfolio with a good balance between mature and developing markets positioned in highly populated areas. About Aggregate Industries We’re at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 270 sites and more than 3,900 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services. We’re also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.