Construction Jobs

Customer Services Agent

Job Description

Customer Services Agent - Full time permanent position

Wickwar, Near Badminton, Gloucestershire.

Pinnacle is a construction materials business with operations throughout the UK. We produce aggregates, asphalt, ready-mixed concrete, concrete products and also provide contracting services. We have more than 600 colleagues offering a high-quality local service to customers in England, Scotland and Wales.

We are currently seeking a Customer Services Agent at our Wickwar Office, Gloucestershire. Working within a small team in a fast paced environment, you will be responsible for customer sales/orders and enquiries for our building products.

The key accountabilities and work outputs are:

• Telephone and email contract to and from customers
• An adept and timely response to customers' enquiries, queries and complaints in an efficient and professional manner
• Proactive planning and tracking orders to completion
• Scheduling and rescheduling orders whilst utilising haulage fleet effectively
• Compiling and maintaining accurate records as required
• Communicating effectively with commercial and production teams and also haulage partners
• Proactively managing old debt recovery though query programme
• Identifying and contributing to managing your own personal development in collaboration with your line manager

The key skills for this role are:

• Excellent IT knowledge
• The ability to manage multiple tasks and work to a high level of accuracy
• A natural curiosity and interest in other departments and ways of working
• Excellent customer service skills
• Ability to work under pressure and to tight deadlines
• A good eye for detail
• Ability to work with a small team

Excellent written and communication skills are also essential. Previous experience working in the building products market is desirable though not essential as training will be given. A good familiarity of the local geography is essential.

The business places the highest importance on sustained standards of excellence in all aspects of Health Safety and Environmental management and you will be expected to contribute to the Company's zero harm culture.

A competitive remuneration package will be offered including pension and life assurance.

Contract type - Permanent Salary - Competitive Closing date for applications 30th October, 2020

By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

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