Our client is currently recruiting for a Housing Officer who has experience of tenancy management in a social housing environment and of dealing successfully with the challenges to which this can give rise. Candidate must have a good understanding and knowledge of housing and other relevant legislation and regulatory framework within housing and associated case law.
Knowledge & Experience
Experience of using and maintaining financial records and IT systems and of
producing and reporting on management information
A record of successfully engaging with others and building positive relationships
with a variety of stakeholders
Experience of working in an environment requiring the delivery of outstanding
customer service and of dealing effectively face to face with customer enquiries
Experience of writing and presenting reports and dealing effectively with
Evidence of working as an effective team player and building and maintaining
effective relationships with colleagues.
A successful track record of contributing to continuous improvement in order to
improve organisational performance, reduce costs and deliver increasing
Able to deal with confrontational situations and resolve the situation and remain
calm at all times.
Able to deputise occasionally for the housing manager and supervise the day to
day work of housing assistants
Skills and abilities
Able to work under pressure and flexibly
Self-motivated, decisive and persuasive
Excellent oral and written communication skills including the ability to write
Good at problem solving
Strong customer care skills
Committed to the delivery of high-quality services
Educated to GCSE "A" Level or NVQ Level 3 or having equivalent experience. A
housing qualification would be an advantage, but is not essential.
If you are interested, please apply with your cv - firstname.lastname@example.org or call 01708 380 820.Apply for this job