The company said that it is making significant investments by adding new professionals, implementing innovative programmes and fielding advanced technology tools across the 50+ military housing communities it manages across the country. There are more than 43,000 homes across the portfolio.
“Our military members demonstrate exceptional bravery, commitment and sacrifice every day and they deserve exceptional living environments to make everything they do a little easier and better for themselves and their families,” said Terri Edelman, chief operating officer for Balfour Beatty Communities in the USA. “We are committed to delivering the highest standards of living possible for our military families and we’re confident these additional resources, programmes and tools will help drive those standards today and in the future. We’re excited about the impact these new investments will have and we’re proud to help our military members and their families live better lives.”
Balfour Beatty Communities is looking for quality control specialists to be responsible for standards of service and workmanship on resident service requests.
It also wants several regional facility managers to train maintenance staff, manage special projects and evaluate and implement best practices in operations and maintenance.
Balfour Beatty Communities is also recruiting and hiring people at its properties around the country to improve resident communications and satisfaction. It has invested in technology that allows residents to submit, manage and track service requests and work orders online or through a mobile app. A new policy has been implemented that gives residents final approval on closing work orders to ensure tasks are completed to their satisfaction.
As part of the initiative, environmental specialists will be brought in to focus on compliance with environmental standards.