BS11000 is the British Standard for Collaborative Business Relationship Management Systems. It was introduced in autumn 2010. Certification means that an organisation has demonstrated that it accurately assesses both itself and potential partners in terms not just of technical attributes but cultural ‘fit’.
Costain said that its “longstanding ‘team player’ approach to doing business with companies made it an ideal candidate for the standard”.
Assessors from BSi visited three locations to check that Costain met the requirements.
At Maidenhead they examined how Costain looked at collaborative opportunities and checked that the necessary processes were in place. They then visited the recently-completed Bidston Moss Viaduct strengthening project to assess how Costain had managed relationships with its partners there. Finally, they looked at the Reading Station modernisation job, looking at Costain’s relationships with structural steel provider Bourne Steel and cladding specialist Lakesmere.
Business improvement director Tony Blanch said that Costain decided to adopt BS11000 partly because of its increasing network of relationships with major clients and supply partners and partly because it tied in with the company’s ‘Choosing Costain’ strategy.
“We already achieve 80-85% of BS11000; it’s embedded in the culture,” Mr Blanch said.