Kier will carry out planned maintenance and cyclical works such as painting and decorating at all Genesis properties – a total of 33,000 homes. It will also provide responsive repairs for 10,000 Genesis’ homes in East London and the East of England. The remaining properties will continue to be serviced by Genesis’ in-house team.
The contract will run for four years initially. Through the tender process, Kier has committed to using local subcontractors and suppliers, and to providing employment and apprenticeship opportunities to Genesis residents.
Kier and Genesis are now mobilising the contract, and will be phasing in the start of external painting work from mid-July, with responsive repairs starting in mid-October.
Kier executive director John Wilkinson said: “Our priority is to work with Genesis staff and their customers to achieve a first-class service that we can all be proud of. We have a policy of ‘walking in customers’ shoes’, and over the coming months we will work with Genesis and the tenant groups already set up in order to ensure the highest levels of customer service.”
Genesis Housing Association chief executive Neil Hadden added: “This is an exciting new partnership that will help to ensure we’re meeting our residents’ needs. Customer focus was key throughout the tendering process, and we’re confident that in Kier we’ve found a provider that understands the requirements of our customers and the values that run through everything we do.”