From 1st July 2017, Morgan Sindall will provide responsive repairs, void refurbishments and compliance services to almost 4,000 homes at the Mile End, St George’s, Glamis, Holland and Island Gardens estates. Internal and external planned refurbishment works will start in the second year of the contract.
The service will be managed from the local housing centres based on the estates, with a Morgan Sindall Property Services team working out of each office. Morgan Sindall will also manage EastendHomes’ existing in-house repairs service.
EastendHomes managing director John Henderson said: “The successful appointment of Morgan Sindall Property Services to this extremely important contract followed a very rigorous selection process that involved a number of EeH residents. The selection of Morgan Sindall allows us to continue to deliver services through our local estate-based structures and build on our existing successful handyperson arrangement. Over the last few months we have been working closely with Morgan Sindall to carefully mobilise the new contract in order to ensure a smooth transition and a continuance of the high satisfaction levels that our tenants have with their repairs and maintenance service.”
Morgan Sindall Property Services partnerships director Paul Reader said: “EastendHomes wanted to retain a local, familiar service for residents but also to adopt a more proactive approach to managing the repairs and maintenance of their housing stock in order to deliver sustained improvements.
“The introduction of Morgan Sindall Property Services’ integrated works and asset management system – an advanced software solution – will allow repair data to be continuously analysed. This will enable EastendHomes to invest in planned maintenance and refurbishment of homes more strategically, helping the organisation to get maximum value from its maintenance budgets. It will also deliver service improvements through greater visibility and tracking of repairs.”