It will be responsible for the maintenance of 352 systems (237 elevators, 115 escalators) across of Milan’s 60 metro stations and 233 systems (83 elevators, 150 escalators) for 23 stations in Naples. Combined, the contracts are worth approximately €9m (£7.4m).
Thyssenkrupp Elevator Italia Managing Director Luigi Maggioni said: “As city populations continue to rise, passenger crowding at metro station junctions and at peak hours has become a major issue of concern, making efficient mobility of people inside metro stations just as important as their mobility between them.”
He added: “We want to address the challenges of urbanization together with our customers and are very proud that Azienda Trasporti Milanesi (ATM) and Azienda Napoletana Mobilita (ANM) have entrusted us with the maintenance of their systems. Every day, 1.2 million commuters transit though these two metro networks, and our goal is to ensure a safe and comfortable journey for each and every one of them.”
Omar Riva, sales manager at thyssenkrupp Elevator Italia, said: “We are able to guarantee time-saving interventions by solving malfunctions within 15 minutes of our arrival on site, which translates to more than 98% system efficiency.”
As a part of its efforts to improve the efficiency of urban mobility systems, thyssenkrupp introduced Max, a predictive maintenance system that connects all elevator systems to the cloud with the aim of foreseeing possible malfunctions before they actually happen. Max is enabled by an algorithm designed in collaboration with Microsoft and is currently being implemented in the US, Spain and Germany; it will be available in Italy in the near future.