Wates Living Space Maintenance will provide a round-the-clock service, 365-days-a-year, for approximately 13,900 homes across London and the home counties. The contract runs for an initial five years with an optional five-year extension
Wates personnel will work out of Network Homes’ offices to deliver a collaborative and open book service.
Network Homes director of asset management Gerry Doherty said: “Having a top quality responsive repairs service is absolutely essential to helping us achieve our ambition of 90% customer satisfaction. Our appointment of Wates is a major step towards this and I am confident we will keep improving and providing an excellent service to our customers.”
David Morgan, managing director of Wates Living Space Maintenance, said: “Wates Living Space Maintenance shares Network Homes’ commitment to continually better our offering to residents, which will be achieved throughout this programme via our innovative round-the-clock service delivery. We are now focused on mobilising our teams and ensuring that our client’s investment is realised effectively and efficiently, ultimately upholding the quality and comfort that they proudly offer to their customers.”