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Business and management consultancy services

Published 13/02/2020

Merseyside

Country UK

Status Contract notice

CType Services

Tender Details
Reference2020/S 031-073749
Award CriteriaThe most economic tender
ProcurementOpen procedure
Main ActivitiesEconomic and financial affairs
Common Procurement VocabularyBusiness and management consultancy services
Date Published13th Feb 2020

Merseyside

Country UK

Status Contract notice

CType Services

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Growth Platform
Postal address: 1 Mann Island
Town: Liverpool
NUTS code: UKD7
Postal code: L3 1BP
Country: United Kingdom
Contact person: Lisa Duddridge
E-mail: lisa.duddridge@growthplatfrom.org
Telephone: +44 1512272727

Internet address(es):

Main address: https://growthplatform.org/

I.2)Information about joint procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://growthplatform.org/tenders/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Economic and financial affairs

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Liverpool City Region Local Growth Hub Broker Partners

Reference number: GPF003
II.1.2)Main CPV code
79410000
II.1.3)Type of contract
Services
II.1.4)Short description:

Growth Platform wishes to engage Brokerage Partners covering each of the 6 local authority areas of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral. In addition, we are seeking a specialist brokers to engage harder to reach groups including women, BAME groups and social economy businesses across the City Region. Therefore, there are a total of 7 ‘Lots’ that suppliers can bid for:

Lot 1: Halton;

Lot 2: Knowsley;

Lot 3: Liverpool;

Lot 4: Sefton;

Lot 5: St Helens;

Lot 6: Wirral;

Lot 7: Harder to Reach Groups.

Local Growth Hub Brokerage Partners are a primary access point for signposting and brokerage to a wide range of local and national business support. The Local Growth Hub Service website is kept up to date with these programmes and should be used as a resource by Local Growth Hub Broker Partners.

II.1.5)Estimated total value
Value excluding VAT: 1 050 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 7
II.2)Description
II.2.1)Title:

Halton

Lot No: 1
II.2.2)Additional CPV code(s)
79410000
II.2.3)Place of performance
NUTS code: UKD7
II.2.4)Description of the procurement:

Growth Platform wishes to engage Brokerage Partners covering each of the 6 Local Authority areas of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral. In addition, we are seeking a specialist brokers to engage harder to reach groups including women, BAME groups and social economy businesses across the City Region. Therefore, there are a total of 7 ‘Lots’ that suppliers can bid for.

Local Growth Hub Brokerage Partners are a primary access point for signposting and brokerage to a wide range of local and national business support. The Local Growth Hub Service website is kept up to date with these programmes and should be used as a resource by Local Growth Hub Broker Partners.

A major focus for Growth Platform going forward will be the engagement of businesses that have not been engaged with the Local Growth Hub Service or its services previously in order to increase the reach of Growth Platform. In addition, Local Growth Hub Brokerage Partners will be expected as a minimum to undertake the following;

• Mapping of business support services

• Provision of business information

• Business pre start, start up and growth diagnostic

• Identification on high growth potential/ scale up businesses

• Provision/ facilitation of business networks

• Promotion of Growth Platform services, in particular, ERDF funded projects and the Metro Mayor’s £75m Growth Package

• Collaboration with local delivery and brokerage partners

• Maintain accurate and comprehensive records on the Growth Platform CRM Portal in ‘real time’

• Provide weekly reports on activities including business numbers engaged, events delivered, issues raised, issues resolved and issues to be escalated

• Report the specific issues that businesses report as barriers to being ready for EU exit, identify emerging issues/trends in respect of potential economic shock

• Any other necessary required ancillary services

The above will be delivered under 2 levels of interventions, detailed below;

Light touch – transactional interactions with Growth Hub Brokerage Partners which do not consume significant dedicated resource. Examples:

• telephone enquiries and basic signposting

• face-to-face appointments (involving very light-touch diagnostics)

• web-based interactions (e.g. contact form, user registration to members area, use of live chat, online diagnostic tools, message through social media) Only interactive actions should be counted – not passive actions like web page views.

• Attendance at Growth Platform organised events, festivals, conferences or pop-ups etc. (NB these are large events that deliver high-level information around business support/advice options. They are not more intensive workshops.)

• Other contact medium not listed above

Medium intensity – interactions which use moderate resource (approximately 1-hour plus) and which broadly aligns with the point in the customer journey at which Growth Platform start collecting basic firm-level data. Examples:

• business diagnostic with a broker; business attendance at a support workshop (diagnostic will be provided by Growth Platform. Suppliers wishing to use their own will need prior authorisation from Growth Platform).

• referral to business support schemes and programmes (local and national)

Growth Platform is developing a high intensity Growth Service to support larger and High Growth SMEs* who would benefit from more intensive business support. Once this provision is in place suppliers will be expected to broker such businesses into Growth Platform for more high intensity business support. This is a required output that will be applied pro-rata to reflect the implementation of the function.

* High Growth SMEs are those businesses with the potential, expectation or ambition to grow by 20%+ year on year for the next 3 years.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 150 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Start: 01/04/2020
End: 31/03/2021
This contract is subject to renewal: yes
Description of renewals:

The contract is for an initial 12 month period to run from 1.4.2020 to 31.3.2021. There is a possibility of 2 x 12 month extensions to the contract at Growth Platform’s absolute discretion, subject to funding, performance and strategic alignment.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Business Growth Programme - 22R16P01380

II.2.14)Additional information

Please read all information on https://growthplatform.org/tenders/ before submitting.

II.2)Description
II.2.1)Title:

Knowsley

Lot No: 2
II.2.2)Additional CPV code(s)
79410000
II.2.3)Place of performance
NUTS code: UKD7
II.2.4)Description of the procurement:

Growth Platform wishes to engage Brokerage Partners covering each of the 6 Local Authority areas of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral. In addition, we are seeking a specialist brokers to engage harder to reach groups including women, BAME groups and social economy businesses across the City Region. Therefore, there are a total of 7 ‘Lots’ that suppliers can bid for.

Local Growth Hub Brokerage Partners are a primary access point for signposting and brokerage to a wide range of local and national business support. The Local Growth Hub Service website is kept up to date with these programmes and should be used as a resource by Local Growth Hub Broker Partners.

A major focus for Growth Platform going forward will be the engagement of businesses that have not been engaged with the Local Growth Hub Service or its services previously in order to increase the reach of Growth Platform. In addition, Local Growth Hub Brokerage Partners will be expected as a minimum to undertake the following;

• Mapping of business support services

• Provision of business information

• Business pre start, start up and growth diagnostic

• Identification on high growth potential/ scale up businesses

• Provision/ facilitation of business networks

• Promotion of Growth Platform services, in particular, ERDF funded projects and the Metro Mayor’s £75m Growth Package

• Collaboration with local delivery and brokerage partners

• Maintain accurate and comprehensive records on the Growth Platform CRM Portal in ‘real time’

• Provide weekly reports on activities including business numbers engaged, events delivered, issues raised, issues resolved and issues to be escalated

• Report the specific issues that businesses report as barriers to being ready for EU exit, identify emerging issues/trends in respect of potential economic shock

• Any other necessary required ancillary services

The above will be delivered under 2 levels of interventions, detailed below;

Light touch – transactional interactions with Growth Hub Brokerage Partners which do not consume significant dedicated resource. Examples:

• telephone enquiries and basic signposting

• face-to-face appointments (involving very light-touch diagnostics)

• web-based interactions (e.g. contact form, user registration to members area, use of live chat, online diagnostic tools, message through social media) Only interactive actions should be counted – not passive actions like web page views.

• Attendance at Growth Platform organised events, festivals, conferences or pop-ups etc. (NB these are large events that deliver high-level information around business support/advice options. They are not more intensive workshops.)

• Other contact medium not listed above

Medium intensity – interactions which use moderate resource (approximately 1-hour plus) and which broadly aligns with the point in the customer journey at which Growth Platform start collecting basic firm-level data. Examples:

• business diagnostic with a broker; business attendance at a support workshop (diagnostic will be provided by Growth Platform. Suppliers wishing to use their own will need prior authorisation from Growth Platform).

• referral to business support schemes and programmes (local and national)

Growth Platform is developing a high intensity Growth Service to support larger and High Growth SMEs* who would benefit from more intensive business support. Once this provision is in place suppliers will be expected to broker such businesses into Growth Platform for more high intensity business support. This is a required output that will be applied pro-rata to reflect the implementation of the function.

* High Growth SMEs are those businesses with the potential, expectation or ambition to grow by 20%+ year on year for the next 3 years.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 150 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Start: 01/04/2020
End: 31/03/2021
This contract is subject to renewal: yes
Description of renewals:

The contract is for an initial 12 month period to run from 1st April 2020 to 31st March 2021. There is a possibility of two 12 month extensions to the contract at Growth Platform’s absolute discretion, subject to funding, performance and strategic alignment.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Business Growth Programme - 22R16P01380

II.2.14)Additional information

Please read all information on https://growthplatform.org/tenders/ before submitting..

II.2)Description
II.2.1)Title:

Liverpool

Lot No: 3
II.2.2)Additional CPV code(s)
79410000
II.2.3)Place of performance
NUTS code: UKD7
II.2.4)Description of the procurement:

Growth Platform wishes to engage Brokerage Partners covering each of the 6 Local Authority areas of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral. In addition, we are seeking a specialist brokers to engage harder to reach groups including women, BAME groups and social economy businesses across the City Region. Therefore, there are a total of 7 ‘Lots’ that suppliers can bid for.

Local Growth Hub Brokerage Partners are a primary access point for signposting and brokerage to a wide range of local and national business support. The Local Growth Hub Service website is kept up to date with these programmes and should be used as a resource by Local Growth Hub Broker Partners.

A major focus for Growth Platform going forward will be the engagement of businesses that have not been engaged with the Local Growth Hub Service or its services previously in order to increase the reach of Growth Platform. In addition, Local Growth Hub Brokerage Partners will be expected as a minimum to undertake the following;

• Mapping of business support services

• Provision of business information

• Business pre start, start up and growth diagnostic

• Identification on high growth potential/ scale up businesses

• Provision/ facilitation of business networks

• Promotion of Growth Platform services, in particular, ERDF funded projects and the Metro Mayor’s £75m Growth Package

• Collaboration with local delivery and brokerage partners

• Maintain accurate and comprehensive records on the Growth Platform CRM Portal in ‘real time’

• Provide weekly reports on activities including business numbers engaged, events delivered, issues raised, issues resolved and issues to be escalated

• Report the specific issues that businesses report as barriers to being ready for EU exit, identify emerging issues/trends in respect of potential economic shock

• Any other necessary required ancillary services

The above will be delivered under 2 levels of interventions, detailed below;

Light touch – transactional interactions with Growth Hub Brokerage Partners which do not consume significant dedicated resource. Examples:

• telephone enquiries and basic signposting

• face-to-face appointments (involving very light-touch diagnostics)

• web-based interactions (e.g. contact form, user registration to members area, use of live chat, online diagnostic tools, message through social media) Only interactive actions should be counted – not passive actions like web page views.

• Attendance at Growth Platform organised events, festivals, conferences or pop-ups etc. (NB these are large events that deliver high-level information around business support/advice options. They are not more intensive workshops.)

• Other contact medium not listed above

Medium intensity – interactions which use moderate resource (approximately 1-hour plus) and which broadly aligns with the point in the customer journey at which Growth Platform start collecting basic firm-level data. Examples:

• business diagnostic with a broker; business attendance at a support workshop (diagnostic will be provided by Growth Platform. Suppliers wishing to use their own will need prior authorisation from Growth Platform).

• referral to business support schemes and programmes (local and national)

Growth Platform is developing a high intensity Growth Service to support larger and High Growth SMEs* who would benefit from more intensive business support. Once this provision is in place suppliers will be expected to broker such businesses into Growth Platform for more high intensity business support. This is a required output that will be applied pro-rata to reflect the implementation of the function.

* High Growth SMEs are those businesses with the potential, expectation or ambition to grow by 20%+ year on year for the next 3 years.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 150 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Start: 01/04/2020
End: 31/03/2021
This contract is subject to renewal: yes
Description of renewals:

The contract is for an initial 12 month period to run from 1st April 2020 to 31st March 2021. There is a possibility of two 12 month extensions to the contract at Growth Platform’s absolute discretion, subject to funding, performance and strategic alignment

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Business Growth Programme 22R16P01380

II.2.14)Additional information

Please ensure all documentation is read before submitting https://growthplatform.org/tenders/

II.2)Description
II.2.1)Title:

Sefton

Lot No: 4
II.2.2)Additional CPV code(s)
79410000
II.2.3)Place of performance
NUTS code: UKD7
II.2.4)Description of the procurement:

Growth Platform wishes to engage Brokerage Partners covering each of the 6 Local Authority areas of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral. In addition, we are seeking a specialist brokers to engage harder to reach groups including women, BAME groups and social economy businesses across the City Region. Therefore, there are a total of 7 ‘Lots’ that suppliers can bid for.

Local Growth Hub Brokerage Partners are a primary access point for signposting and brokerage to a wide range of local and national business support. The Local Growth Hub Service website is kept up to date with these programmes and should be used as a resource by Local Growth Hub Broker Partners.

A major focus for Growth Platform going forward will be the engagement of businesses that have not been engaged with the Local Growth Hub Service or its services previously in order to increase the reach of Growth Platform. In addition, Local Growth Hub Brokerage Partners will be expected as a minimum to undertake the following;

• Mapping of business support services

• Provision of business information

• Business pre start, start up and growth diagnostic

• Identification on high growth potential/ scale up businesses

• Provision/ facilitation of business networks

• Promotion of Growth Platform services, in particular, ERDF funded projects and the Metro Mayor’s £75m Growth Package

• Collaboration with local delivery and brokerage partners

• Maintain accurate and comprehensive records on the Growth Platform CRM Portal in ‘real time’

• Provide weekly reports on activities including business numbers engaged, events delivered, issues raised, issues resolved and issues to be escalated

• Report the specific issues that businesses report as barriers to being ready for EU exit, identify emerging issues/trends in respect of potential economic shock

• Any other necessary required ancillary services

The above will be delivered under 2 levels of interventions, detailed below;

Light touch – transactional interactions with Growth Hub Brokerage Partners which do not consume significant dedicated resource. Examples:

• telephone enquiries and basic signposting

• face-to-face appointments (involving very light-touch diagnostics)

• web-based interactions (e.g. contact form, user registration to members area, use of live chat, online diagnostic tools, message through social media) Only interactive actions should be counted – not passive actions like web page views.

• Attendance at Growth Platform organised events, festivals, conferences or pop-ups etc. (NB these are large events that deliver high-level information around business support/advice options. They are not more intensive workshops.)

• Other contact medium not listed above

Medium intensity – interactions which use moderate resource (approximately 1-hour plus) and which broadly aligns with the point in the customer journey at which Growth Platform start collecting basic firm-level data. Examples:

• business diagnostic with a broker; business attendance at a support workshop (diagnostic will be provided by Growth Platform. Suppliers wishing to use their own will need prior authorisation from Growth Platform).

• referral to business support schemes and programmes (local and national)

Growth Platform is developing a high intensity Growth Service to support larger and High Growth SMEs* who would benefit from more intensive business support. Once this provision is in place suppliers will be expected to broker such businesses into Growth Platform for more high intensity business support. This is a required output that will be applied pro-rata to reflect the implementation of the function.

* High Growth SMEs are those businesses with the potential, expectation or ambition to grow by 20%+ year on year for the next 3 years.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 150 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Start: 01/04/2020
End: 31/03/2021
This contract is subject to renewal: yes
Description of renewals:

The contract is for an initial 12 month period to run from 1st April 2020 to 31st March 2021. There is a possibility of two 12 month extensions to the contract at Growth Platform’s absolute discretion, subject to funding, performance and strategic alignment

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Business Growth Programme 22R16P01380

II.2.14)Additional information

Please ensure all documentation is read before submitting https://growthplatform.org/tenders/

II.2)Description
II.2.1)Title:

St Helens

Lot No: 5
II.2.2)Additional CPV code(s)
79410000
II.2.3)Place of performance
NUTS code: UKD7
II.2.4)Description of the procurement:

Growth Platform wishes to engage Brokerage Partners covering each of the 6 Local Authority areas of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral. In addition, we are seeking a specialist brokers to engage harder to reach groups including women, BAME groups and social economy businesses across the City Region. Therefore, there are a total of 7 ‘Lots’ that suppliers can bid for.

Local Growth Hub Brokerage Partners are a primary access point for signposting and brokerage to a wide range of local and national business support. The Local Growth Hub Service website is kept up to date with these programmes and should be used as a resource by Local Growth Hub Broker Partners.

A major focus for Growth Platform going forward will be the engagement of businesses that have not been engaged with the Local Growth Hub Service or its services previously in order to increase the reach of Growth Platform. In addition, Local Growth Hub Brokerage Partners will be expected as a minimum to undertake the following;

• Mapping of business support services

• Provision of business information

• Business pre start, start up and growth diagnostic

• Identification on high growth potential/ scale up businesses

• Provision/ facilitation of business networks

• Promotion of Growth Platform services, in particular, ERDF funded projects and the Metro Mayor’s £75m Growth Package

• Collaboration with local delivery and brokerage partners

• Maintain accurate and comprehensive records on the Growth Platform CRM Portal in ‘real time’

• Provide weekly reports on activities including business numbers engaged, events delivered, issues raised, issues resolved and issues to be escalated

• Report the specific issues that businesses report as barriers to being ready for EU exit, identify emerging issues/trends in respect of potential economic shock

• Any other necessary required ancillary services

The above will be delivered under 2 levels of interventions, detailed below;

Light touch – transactional interactions with Growth Hub Brokerage Partners which do not consume significant dedicated resource. Examples:

• telephone enquiries and basic signposting

• face-to-face appointments (involving very light-touch diagnostics)

• web-based interactions (e.g. contact form, user registration to members area, use of live chat, online diagnostic tools, message through social media) Only interactive actions should be counted – not passive actions like web page views.

• Attendance at Growth Platform organised events, festivals, conferences or pop-ups etc. (NB these are large events that deliver high-level information around business support/advice options. They are not more intensive workshops.)

• Other contact medium not listed above

Medium intensity – interactions which use moderate resource (approximately 1-hour plus) and which broadly aligns with the point in the customer journey at which Growth Platform start collecting basic firm-level data. Examples:

• business diagnostic with a broker; business attendance at a support workshop (diagnostic will be provided by Growth Platform. Suppliers wishing to use their own will need prior authorisation from Growth Platform).

• referral to business support schemes and programmes (local and national)

Growth Platform is developing a high intensity Growth Service to support larger and High Growth SMEs* who would benefit from more intensive business support. Once this provision is in place suppliers will be expected to broker such businesses into Growth Platform for more high intensity business support. This is a required output that will be applied pro-rata to reflect the implementation of the function.

* High Growth SMEs are those businesses with the potential, expectation or ambition to grow by 20%+ year on year for the next 3 years.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Start: 01/04/2020
End: 31/03/2021
This contract is subject to renewal: yes
Description of renewals:

The contract is for an initial 12 month period to run from 1st April 2020 to 31st March 2021. There is a possibility of two 12 month extensions to the contract at Growth Platform’s absolute discretion, subject to funding, performance and strategic alignment

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Business Growth Programme 22R16P01380

II.2.14)Additional information

Please ensure all documentation is read before submitting https://growthplatform.org/tenders/

II.2)Description
II.2.1)Title:

Wirral

Lot No: 6
II.2.2)Additional CPV code(s)
79410000
II.2.3)Place of performance
NUTS code: UKD7
II.2.4)Description of the procurement:

Growth Platform wishes to engage Brokerage Partners covering each of the 6 Local Authority areas of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral. In addition, we are seeking a specialist brokers to engage harder to reach groups including women, BAME groups and social economy businesses across the City Region. Therefore, there are a total of 7 ‘Lots’ that suppliers can bid for.

Local Growth Hub Brokerage Partners are a primary access point for signposting and brokerage to a wide range of local and national business support. The Local Growth Hub Service website is kept up to date with these programmes and should be used as a resource by Local Growth Hub Broker Partners.

A major focus for Growth Platform going forward will be the engagement of businesses that have not been engaged with the Local Growth Hub Service or its services previously in order to increase the reach of Growth Platform. In addition, Local Growth Hub Brokerage Partners will be expected as a minimum to undertake the following;

• Mapping of business support services

• Provision of business information

• Business pre start, start up and growth diagnostic

• Identification on high growth potential/ scale up businesses

• Provision/ facilitation of business networks

• Promotion of Growth Platform services, in particular, ERDF funded projects and the Metro Mayor’s £75m Growth Package

• Collaboration with local delivery and brokerage partners

• Maintain accurate and comprehensive records on the Growth Platform CRM Portal in ‘real time’

• Provide weekly reports on activities including business numbers engaged, events delivered, issues raised, issues resolved and issues to be escalated

• Report the specific issues that businesses report as barriers to being ready for EU exit, identify emerging issues/trends in respect of potential economic shock

• Any other necessary required ancillary services

The above will be delivered under 2 levels of interventions, detailed below;

Light touch – transactional interactions with Growth Hub Brokerage Partners which do not consume significant dedicated resource. Examples:

• telephone enquiries and basic signposting

• face-to-face appointments (involving very light-touch diagnostics)

• web-based interactions (e.g. contact form, user registration to members area, use of live chat, online diagnostic tools, message through social media) Only interactive actions should be counted – not passive actions like web page views.

• Attendance at Growth Platform organised events, festivals, conferences or pop-ups etc. (NB these are large events that deliver high-level information around business support/advice options. They are not more intensive workshops.)

• Other contact medium not listed above

Medium intensity – interactions which use moderate resource (approximately 1-hour plus) and which broadly aligns with the point in the customer journey at which Growth Platform start collecting basic firm-level data. Examples:

• business diagnostic with a broker; business attendance at a support workshop (diagnostic will be provided by Growth Platform. Suppliers wishing to use their own will need prior authorisation from Growth Platform).

• referral to business support schemes and programmes (local and national)

Growth Platform is developing a high intensity Growth Service to support larger and High Growth SMEs* who would benefit from more intensive business support. Once this provision is in place suppliers will be expected to broker such businesses into Growth Platform for more high intensity business support. This is a required output that will be applied pro-rata to reflect the implementation of the function.

* High Growth SMEs are those businesses with the potential, expectation or ambition to grow by 20%+ year on year for the next 3 years.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 150 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Start: 01/04/2020
End: 31/03/2021
This contract is subject to renewal: yes
Description of renewals:

The contract is for an initial 12 month period to run from 1st April 2020 to 31st March 2021. There is a possibility of two 12 month extensions to the contract at Growth Platform’s absolute discretion, subject to funding, performance and strategic alignment

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Business Growth Programme 22R16P01380

II.2.14)Additional information

Please ensure all documentation is read before submitting https://growthplatform.org/tenders/

II.2)Description
II.2.1)Title:

Specialist Services for Harder to Reach Groups

Lot No: 7
II.2.2)Additional CPV code(s)
79410000
II.2.3)Place of performance
NUTS code: UKD7
II.2.4)Description of the procurement:

Growth Platform wishes to engage Brokerage Partners covering each of the 6 Local Authority areas of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral. In addition, we are seeking a specialist brokers to engage harder to reach groups including women, BAME groups and social economy businesses across the City Region. Therefore, there are a total of 7 ‘Lots’ that suppliers can bid for.

Local Growth Hub Brokerage Partners are a primary access point for signposting and brokerage to a wide range of local and national business support. The Local Growth Hub Service website is kept up to date with these programmes and should be used as a resource by Local Growth Hub Broker Partners.

A major focus for Growth Platform going forward will be the engagement of businesses that have not been engaged with the Local Growth Hub Service or its services previously in order to increase the reach of Growth Platform. In addition, Local Growth Hub Brokerage Partners will be expected as a minimum to undertake the following;

• Mapping of business support services

• Provision of business information

• Business pre start, start up and growth diagnostic

• Identification on high growth potential/ scale up businesses

• Provision/ facilitation of business networks

• Promotion of Growth Platform services, in particular, ERDF funded projects and the Metro Mayor’s £75m Growth Package

• Collaboration with local delivery and brokerage partners

• Maintain accurate and comprehensive records on the Growth Platform CRM Portal in ‘real time’

• Provide weekly reports on activities including business numbers engaged, events delivered, issues raised, issues resolved and issues to be escalated

• Report the specific issues that businesses report as barriers to being ready for EU exit, identify emerging issues/trends in respect of potential economic shock

• Any other necessary required ancillary services

The above will be delivered under 2 levels of interventions, detailed below;

Light touch – transactional interactions with Growth Hub Brokerage Partners which do not consume significant dedicated resource. Examples:

• telephone enquiries and basic signposting

• face-to-face appointments (involving very light-touch diagnostics)

• web-based interactions (e.g. contact form, user registration to members area, use of live chat, online diagnostic tools, message through social media) Only interactive actions should be counted – not passive actions like web page views.

• Attendance at Growth Platform organised events, festivals, conferences or pop-ups etc. (NB these are large events that deliver high-level information around business support/advice options. They are not more intensive workshops.)

• Other contact medium not listed above

Medium intensity – interactions which use moderate resource (approximately 1-hour plus) and which broadly aligns with the point in the customer journey at which Growth Platform start collecting basic firm-level data. Examples:

• business diagnostic with a broker; business attendance at a support workshop (diagnostic will be provided by Growth Platform. Suppliers wishing to use their own will need prior authorisation from Growth Platform).

• referral to business support schemes and programmes (local and national)

Growth Platform is developing a high intensity Growth Service to support larger and High Growth SMEs* who would benefit from more intensive business support. Once this provision is in place suppliers will be expected to broker such businesses into Growth Platform for more high intensity business support. This is a required output that will be applied pro-rata to reflect the implementation of the function.

* High Growth SMEs are those businesses with the potential, expectation or ambition to grow by 20%+ year on year for the next 3 years.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Start: 01/04/2020
End: 31/03/2021
This contract is subject to renewal: yes
Description of renewals:

The contract is for an initial 12 month period to run from 1st April 2020 to 31st March 2021. There is a possibility of two 12 month extensions to the contract at Growth Platform’s absolute discretion, subject to funding, performance and strategic alignment

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Business Growth Programme 22R16P01380

II.2.14)Additional information

Please ensure all documentation is read before submitting https://growthplatform.org/tenders/

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

Each lot annual targets

Number of unique businesses engaged 500;

Number of unique businesses receiving light touch intervention 400;

Number of unique businesses receiving medium intensity intervention 100;

Number of unique businesses newly engaged (no previous Growth Hub enquiry on CRM system) 100;

Number of unique businesses referred for Growth Platform Business Growth Brokerage Service.

*this figure will be prorated once the Scale Up function is in place. 50

Satisfaction rate of 90 %

50 % success rate of brokering into relevant programmes/take up.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 15/03/2020
Local time: 23:29
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Date: 16/03/2020
Local time: 09:00
Place:

Growth Platform, 1 Mann Island, Liverpool, L3 1BP.

Information about authorised persons and opening procedure:

Submissions will be opened by Lisa Duddridge, Programmes and Compliance Manager.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published:

Approx 2024.

VI.2)Information about electronic workflows
VI.3)Additional information:

All documentation will be available on https://growthplatform.org/tenders/

VI.4)Procedures for review
VI.4.1)Review body
Official name: Growth Platform
Postal address: 1 Mann Island
Town: Liverpool
Postal code: L3 1BP
Country: United Kingdom
E-mail: lisa.duddridge@growthplatform.org
Telephone: +44 1512272727

Internet address: www.growthplatform.org

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
11/02/2020
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Tender Details
Reference2020/S 031-073749
Award CriteriaThe most economic tender
ProcurementOpen procedure
Main ActivitiesEconomic and financial affairs
Common Procurement VocabularyBusiness and management consultancy services
Date Published13th Feb 2020