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Collection agency services

Published 20/03/2020

United Kingdom

Country UK

Status Contract notice

CType Services

Tender Details
Reference2020/S 057-137562
Award CriteriaThe most economic tender
ProcurementOpen procedure
Main ActivitiesGeneral public services
Common Procurement VocabularyCollection agency services
IT services: consulting
software development
Internet and support
Industry specific software development services
Business transaction and personal business software development services
Financial analysis and accounting software development services
Financial analysis software development services
Financial systems software development services
Accounting software development services
Analytical
scientific
mathematical or forecasting software development services
Analytical or scientific software development services
Mathematical or forecasting software development services
Sales
marketing and business intelligence software development services
Business intelligence software development services
Database software development services
Security software development services
File security software development services
Data security software development services
Miscellaneous software development services and computer systems
Spreadsheets and enhancement software development services
Systems and technical consultancy services
Business analysis consultancy services
Data services
Data-processing services
Computer tabulation services
Data conversion services
Data entry services
Data preparation services
Optical character recognition services
Data capture services
Data collection and collation services
Data network management and support services
Data network support services
Data network management services
Data analysis services
Data storage services
Data transmission services
Data supply services
Database services
Added-value database services
Data management services
Content or data standardization and classification services
Research and development services and related consultancy services
Research and experimental development services
Research services
Experimental development services
Research and development consultancy services
Research consultancy services
Development consultancy services
Design and execution of research and development
Administration
defence and social security services
Administration services
General public services
Administrative services for business operations
Administrative services of agencies
Supporting services for the government
Government services
Legal services
Legal advisory and representation services
Legal advisory services
Legal representation services
Legal advisory and information services
Accounting
auditing and fiscal services
Accounting and auditing services
Accounting services
Bookkeeping services
Compilation of financial statements services
Auditing services
Financial auditing services
Fraud audit services
Custom broker services
Statistical services
Auction services
Electronic auction services
Business and management consultancy and related services
Business and management consultancy services
General management consultancy services
Financial management consultancy services
Office-support services
Telephone-answering services
Telephone operator services
Call centre
Mailing-list compilation and mailing services
Mailing services
Supply services of personnel including temporary staff
Supply services of office personnel
Investigation and security services
Investigation services
Detective agency services
Contract administration services
Date Published20th Mar 2020

United Kingdom

Country UK

Status Contract notice

CType Services

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: The Minister for the Cabinet Office acting through Crown Commercial Service
Postal address: 9th Floor, The Capital, Old Hall Street
Town: Liverpool
NUTS code: UK
Postal code: L3 9PP
Country: United Kingdom
E-mail: supplier@crowncommercial.gov.uk
Telephone: +44 3450103503

Internet address(es):

Main address: https://www.gov.uk/ccs

I.2)Information about joint procurement
The contract is awarded by a central purchasing body
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.crowncommercialservice.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.crowncommercialservice.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Debt Management Services

Reference number: RM6208
II.1.2)Main CPV code
79940000
II.1.3)Type of contract
Services
II.1.4)Short description:

Crown Commercial Service intends to establish a single supplier framework agreement for the provision of debt management services. All UK public sector bodies will be able to utilise the framework agreement.

II.1.5)Estimated total value
Value excluding VAT: 25 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
72000000
72212100
72212400
72212440
72212441
72212442
72212443
72212460
72212461
72212462
72212480
72212482
72212610
72212730
72212731
72212732
72212900
72212990
72220000
72221000
72300000
72310000
72311000
72311100
72312000
72312100
72312200
72313000
72314000
72315000
72315100
72315200
72316000
72317000
72318000
72319000
72320000
72321000
72322000
72330000
73000000
73100000
73110000
73120000
73200000
73210000
73220000
73300000
75000000
75100000
75110000
75112000
75120000
75130000
75131000
79100000
79110000
79111000
79112000
79140000
79200000
79210000
79211000
79211100
79211200
79212000
79212100
79212400
79223000
79330000
79342400
79342410
79400000
79410000
79411000
79412000
79500000
79510000
79511000
79512000
79570000
79571000
79620000
79621000
79700000
79720000
79721000
79940000
79994000
II.2.3)Place of performance
NUTS code: UK
II.2.4)Description of the procurement:

The single supplier framework agreement shall provide the following debt management services:

• analytics services

• collection services

• litigation and enforcement services

• non-mandatory services, and

• other services.

A full description of the services and the requirements of the framework agreement are set out in the specification (Attachment 1a) within the ITT documents.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 70
Cost criterion - Name: Price / Weighting: 30
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 30
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

The value provided in section II.1.5) is only an estimate. Crown Commercial Service cannot guarantee any business through the framework agreement.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:

Candidates will be assessed in accordance with Section 5 of the 2015 Public Contract Regulations (implementing the Directive) on the basis of information provided in response to an invitation to tender (ITT) registering for access.

III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 213-522792
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 08/04/2020
Local time: 15:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 08/04/2020
Local time: 17:01

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:

As part of this contract notice the following documents can be accessed at: https://www.contractsfinder.service.gov.uk/Notice/749070b2-336e-41e8-a147-27cc765b64d3

1) contract notice transparency information for the agreement,

2) contract notice authorised customer list,

3) rights reserved for CCS Framework.

CCS considers the Transfer of Undertakings (Protection of Employment) Regulations 2006 will not apply at framework level. We encourage bidders to take their own advice on whether TUPE is likely to apply, in particular circumstances of the call-off contract and carry out due diligence accordingly.

On 2 April 2014 Government introduced its Government Security Classifications (GSC) scheme which replaced Government Protective Marking Scheme (GPMS). A key aspect is the reduction in the number of security classifications used. All bidders should make themselves aware of the changes as it may impact this requirement. This link provides information on the GSC at: https://www.gov.uk/government/publications/government-security-classifications

Cyber Essentials is a mandatory requirement for Central Government contracts which involve handling personal information or provide certain ICT products/services. Government is taking steps to reduce the levels of cyber security risk in its supply chain through the Cyber Essentials scheme. The scheme defines a set of controls which, when implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet. To participate in this procurement, bidders must be able to demonstrate they comply with the technical requirements prescribed by Cyber Essentials, for services under and in connection with this procurement registering for access:

This procurement will be managed electronically via the BravoSolution eSourcing tool. This will be the route for sharing all information and communicating with potential providers. If you have recently registered on the BravoSolution portal for another CCS procurement you can use the same account for this new procurement. If not, you will first need to register your organisation on the portal.

To register, you will need to:

1) go to the URL: https://crowncommercialservice.bravosolution.co.uk

2) select the link ‘I am a new supplier user’;

3) read and agree to the portal user agreement;

4) complete the registration form, providing information including:

— the full legal name of your organisation,

— your company registration number,

— your DUNS number — a unique nine-digit number provided to organisations free of charge by Dun and Bradstreet,

— user and contact details.

Once you have registered on the BravoSolution eSourcing tool, you will be able to express your interest in this specific procurement. Your registered user will receive a notification email to alert them once this has been done.

Note: if you require additional users from your organisation to see the invitation to tender ITT, do not Repeat the above process as this will create a new separate organisation account; instead the registered user can add additional users to the existing supplier organisation account via ‘User Management’ > ‘Manage Users’ > ‘Users’ > ‘Create’.

Expressing an interest:

To express your interest in this procurement:

1) login to the BravoSolution eSourcing Suite portal: https://crowncommercialservice.bravosolution.co.uk

2) on the dashboard select the link ITTs Open to All Suppliers;

3) on the ‘ITTs Open to All Suppliers’ webpage you will see one or more procurements listed, click on the procurement name you wish to access;

4) click on Express Interest at the top of the next screen;

5) you can now access the published documents in the BravoSolution portal.

For assistance please contact the eSourcing Help-desk operated by BravoSolution by email at help@bravosolution.co.uk or call 08000698630.

VI.4)Procedures for review
VI.4.1)Review body
Official name: The Minister for the Cabinet Office acting through Crown Commercial Service
Postal address: 9th Floor, The Capital, Old Hall Street
Town: Liverpool
Postal code: L3 9PP
Country: United Kingdom
E-mail: supplier@crowncommercial.gov.uk
Telephone: +44 3450103503

Internet address: https://www.gov.uk/ccs

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
18/03/2020
More Tenders »
Tender Details
Reference2020/S 057-137562
Award CriteriaThe most economic tender
ProcurementOpen procedure
Main ActivitiesGeneral public services
Common Procurement VocabularyCollection agency services
IT services: consulting
software development
Internet and support
Industry specific software development services
Business transaction and personal business software development services
Financial analysis and accounting software development services
Financial analysis software development services
Financial systems software development services
Accounting software development services
Analytical
scientific
mathematical or forecasting software development services
Analytical or scientific software development services
Mathematical or forecasting software development services
Sales
marketing and business intelligence software development services
Business intelligence software development services
Database software development services
Security software development services
File security software development services
Data security software development services
Miscellaneous software development services and computer systems
Spreadsheets and enhancement software development services
Systems and technical consultancy services
Business analysis consultancy services
Data services
Data-processing services
Computer tabulation services
Data conversion services
Data entry services
Data preparation services
Optical character recognition services
Data capture services
Data collection and collation services
Data network management and support services
Data network support services
Data network management services
Data analysis services
Data storage services
Data transmission services
Data supply services
Database services
Added-value database services
Data management services
Content or data standardization and classification services
Research and development services and related consultancy services
Research and experimental development services
Research services
Experimental development services
Research and development consultancy services
Research consultancy services
Development consultancy services
Design and execution of research and development
Administration
defence and social security services
Administration services
General public services
Administrative services for business operations
Administrative services of agencies
Supporting services for the government
Government services
Legal services
Legal advisory and representation services
Legal advisory services
Legal representation services
Legal advisory and information services
Accounting
auditing and fiscal services
Accounting and auditing services
Accounting services
Bookkeeping services
Compilation of financial statements services
Auditing services
Financial auditing services
Fraud audit services
Custom broker services
Statistical services
Auction services
Electronic auction services
Business and management consultancy and related services
Business and management consultancy services
General management consultancy services
Financial management consultancy services
Office-support services
Telephone-answering services
Telephone operator services
Call centre
Mailing-list compilation and mailing services
Mailing services
Supply services of personnel including temporary staff
Supply services of office personnel
Investigation and security services
Investigation services
Detective agency services
Contract administration services
Date Published20th Mar 2020