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IT services: consulting, software development, Internet and support

Published 22/05/2020

Surrey, East and West Sussex

Country UK

Status Contract notice

CType Services

Tender Details
Reference2020/S 099-238549
Award CriteriaThe most economic tender
ProcurementRestricted procedure
Main ActivitiesHealth
Common Procurement VocabularyIT services: consulting
software development
Internet and support
Repair
maintenance and associated services related to personal computers
office equipment
telecommunications and audio-visual equipment
Installation services of computers and information-processing equipment
Hardware selection consultancy services
Computer-related management services
Computer upgrade services
Computer-related professional services
Computer support services
Local area network services
Wide area network services
Computer audit services
Date Published22nd May 2020

Surrey, East and West Sussex

Country UK

Status Contract notice

CType Services

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Surrey and Borders Partnership NHS Foundation Trust
Postal address: 18 Mole Business Park
Town: Leatherhead
NUTS code: UKJ2
Postal code: KT22 7AD
Country: United Kingdom
E-mail: David.mizon@sussexpartnership.nhs.uk
Telephone: +44 1883383838

Internet address(es):

Main address: https://www.sussexpartnership.nhs.uk/

I.2)Information about joint procurement
I.3)Communication
Access to the procurement documents is restricted. Further information can be obtained at: https://commercialsolutions.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://commercialsolutions.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address
I.4)Type of the contracting authority
Other type: NHS Foundation Status Trust
I.5)Main activity
Health

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

II.1.2)Main CPV code
72000000
II.1.3)Type of contract
Services
II.1.4)Short description:

Please note this is the replacement of an open procedure cancelled as a result of impacts due to Covid-19 (Document number 2020/S 054-129774)

This procurement is for the replacement of the Sussex Partnership NHS Foundation Trust's Service Desk and ITSM managed service. The contract also covers the full replacement of Trust end user computing devices and associated management and support of those devices for the term.

II.1.5)Estimated total value
Value excluding VAT: 18 000 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
50300000
51610000
72110000
72510000
72540000
72590000
72610000
72710000
72720000
72810000
II.2.3)Place of performance
NUTS code: UKJ2
Main site or place of performance:

Sussex partnership NHS Foundation Trust and all associated sites. please see https://www.sussexpartnership.nhs.uk/our-locations for indicative locations

II.2.4)Description of the procurement:

The authority is looking to procure the following from a single Bidder under the terms and conditions provided to the bidders:

• a fully managed service

• a full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers)

• an on-authority premises service desk (all core hours service desk support must be provided on the authority site)

• a full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory)

• a fully featured ITSM tool and portal for end users

• full call handling system and alternative contact methods

• change management services

• knowledge management services

• asset management and device tracking services

• problem management services

• configuration management services

• moves, adds and changes

• Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix)

• implementation services including but not limited to setup, training, data migration, testing, go-live, and post go-live support

• ongoing professional services and support.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 18 000 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

Up to two (2) neweals of 12 months each (a total of an additional 24 months).

II.2.9)Information about the limits on the number of candidates to be invited
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: yes
Description of options:

Options are permitted in accordance with the guidance set out in the procurement documentation.

II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 19/06/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date: 29/06/2020
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 5 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: NHS England
Town: London
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
19/05/2020
More Tenders »
Tender Details
Reference2020/S 099-238549
Award CriteriaThe most economic tender
ProcurementRestricted procedure
Main ActivitiesHealth
Common Procurement VocabularyIT services: consulting
software development
Internet and support
Repair
maintenance and associated services related to personal computers
office equipment
telecommunications and audio-visual equipment
Installation services of computers and information-processing equipment
Hardware selection consultancy services
Computer-related management services
Computer upgrade services
Computer-related professional services
Computer support services
Local area network services
Wide area network services
Computer audit services
Date Published22nd May 2020