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Market research services

Published 30/07/2020

Southampton

Country UK

Status Contract notice

CType Services

Tender Details
Reference2020/S 146-360572
Award CriteriaThe most economic tender
ProcurementOpen procedure
Main ActivitiesOther
Common Procurement VocabularyMarket research services
Date Published30th Jul 2020

Southampton

Country UK

Status Contract notice

CType Services

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Ordnance Survey Ltd
Postal address: Explorer House, Adanac Drive
Town: Southampton
NUTS code: UKJ32 Southampton
Postal code: SO16 0AS
Country: United Kingdom
Contact person: Steve Douch
E-mail: steve.douch@os.uk
Telephone: +44 7557926039

Internet address(es):

Main address: http://www.ordnancesurvey.co.uk

I.2)Information about joint procurement
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Market-research-services./Y83HD5R8D2
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.delta-esourcing.com/tenders/UK-title/Y83HD5R8D2
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://www.delta-esourcing.com/tenders/UK-title/Y83HD5R8D2
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Other activity: Geospatial data

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Customer Experience Tracking Study

Reference number: BS2008.2020
II.1.2)Main CPV code
79310000 Market research services
II.1.3)Type of contract
Services
II.1.4)Short description:

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

II.1.5)Estimated total value
Value excluding VAT: 315 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UKJ32 Southampton
Main site or place of performance:

Southampton.

II.2.4)Description of the procurement:

OS is going through a period of change and transformation that requires: a customer-centric focus; the provision of new data and services; and an extension our reach internationally.

To help drive customer improvements and monitor our performance during this change, OS requires a supplier capable of delivering actionable insights about important aspects of the customer experience.

II.2.5)Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value
Value excluding VAT: 315 000.00 GBP
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

2-year initial period with optional extension periods.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: no
II.2.12)Information about electronic catalogues
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 26/08/2020
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 2 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 26/08/2020
Local time: 17:00

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Market-research-services./Y83HD5R8D2

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/Y83HD5R8D2

Go reference: GO-2020727-PRO-16885616

VI.4)Procedures for review
VI.4.1)Review body
Official name: Ordnance Survey Ltd
Postal address: Explorer House, Adanac Drive
Town: Southampton
Postal code: SO16 0AS
Country: United Kingdom
E-mail: steve.douch@os.uk
Telephone: +44 7557926039

Internet address: http://www.ordnancesurvey.co.uk

VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice:
27/07/2020
More Tenders »
Tender Details
Reference2020/S 146-360572
Award CriteriaThe most economic tender
ProcurementOpen procedure
Main ActivitiesOther
Common Procurement VocabularyMarket research services
Date Published30th Jul 2020