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Pay phone provider services

Published 23/10/2020

Dorset and Somerset

Country UK

Status Contract notice

CType Services

Tender Details
Reference2020/S 207-506378
Award CriteriaThe most economic tender
ProcurementOpen procedure
Main ActivitiesGeneral public services
Common Procurement VocabularyPay phone provider services
Permits
Payphone equipment
Transport equipment and auxiliary products to transportation
Miscellaneous transport equipment and spare parts
Control
safety or signalling equipment for parking facilities
Parking meters
Software package and information systems
Transaction-processing software package
Transaction server software package
Installation services of parking meter equipment
Support services for land transport
Support services for road transport
Parking services
Telephone and data transmission services
Mobile-telephone services
Financial and insurance services
Banking services
IT services: consulting
software development
Internet and support
Car park management services
Parking enforcement services
Date Published23rd Oct 2020

Dorset and Somerset

Country UK

Status Contract notice

CType Services

Contract notice

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: Bournemouth Christchurch and Poole Council
Postal address: Town Hall, Bourne Avenue
Town: Bournemouth
NUTS code: UKK2 Dorset and Somerset
Postal code: BH2 6DY
Country: United Kingdom
Contact person: Strategic Procurement Team
E-mail: procurement@bcpcouncil.gov.uk
Internet address(es):
Main address: https://www.bcpcouncil.gov.uk
Address of the buyer profile: https://www.supplyingthesouthwest.org.uk
I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.supplyingthesouthwest.org.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.supplyingthesouthwest.org.uk
I.4)Type of the contracting authority
Regional or local authority
I.5)Main activity
General public services

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Supply of Cashless Parking Payment Services (Multi-Vendor) and an ePermit Solution

Reference number: DN470484
II.1.2)Main CPV code
64212800 Pay phone provider services
II.1.3)Type of contract
Services
II.1.4)Short description:

The Council are looking for service providers to provide a cashless parking payment service and a service provider to provide and manage a cashless ePermit solution.

Cashless parking is a familiar option to a proportion of motorists. It is considered that with the increased use of ‘Apps’ the number of people using these payment services will continue to grow.

The Council has seen an increase in the use of the cashless parking service since it was introduced in the Bournemouth, Christchurch and Poole area from 2006 onwards. The Council recognises the benefits of the use of the cashless parking service and wishes to look to the advancement in technology to further improve the service to customers.

The Council are looking for Service Providers to provide the following:

Lot 1: A multi-vendor cashless parking payment service, where the Council may award to multiple providers which may include the provision of an alternative cash solution.

Lot 2: A provider to supply and manage a cashless ePermit solution.

The Council intends to appoint up to five providers to the multi-vendor contract (Lot 1). Suppliers will be required to ensure that they have the capability and capacity to manage expected transaction volumes to deliver a customer focussed and reliable service.

The Council will award lot 2 as a separate evaluation to a single provider who was already successful in being awarded onto lot 1. Suppliers applying for lot 2 will be required to have a flexible and adaptable ePermit solution that can meet the future aspirations for the service within the BCP Council area.

BCP Council is currently in the process of establishing a central office hub and satellite sites from which staff will be able to work and following of the formation of BCP Council and Covid-19 is currently reviewing working practices and the associated management of staff parking. Where this document refers to staff parking it is the intention that when BCP Council wishes to introduce this service it will carry out a further assessment of the lot 2 bidders to award this element of the contract to a service provider.

II.1.5)Estimated total value
Value excluding VAT: 1 500 000.00 GBP
II.1.6)Information about lots
This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description
II.2.1)Title:

Lot 1: Multi-Vendor Cashless Parking

Lot No: 1
II.2.2)Additional CPV code(s)
22456000 Permits
32552140 Payphone equipment
34000000 Transport equipment and auxiliary products to transportation
34900000 Miscellaneous transport equipment and spare parts
34996300 Control, safety or signalling equipment for parking facilities
38730000 Parking meters
48000000 Software package and information systems
48217000 Transaction-processing software package
48219400 Transaction server software package
51214000 Installation services of parking meter equipment
63710000 Support services for land transport
63712000 Support services for road transport
63712400 Parking services
64210000 Telephone and data transmission services
64212000 Mobile-telephone services
64212800 Pay phone provider services
66000000 Financial and insurance services
66110000 Banking services
72000000 IT services: consulting, software development, Internet and support
98351000 Car park management services
98351110 Parking enforcement services
II.2.3)Place of performance
NUTS code: UKK2 Dorset and Somerset
II.2.4)Description of the procurement:

Lot 1 is for the supply of cashless parking payment services as a multi-vendor solution. The Council intends to appoint up to five providers under lot 1 to deliver cashless parking payment services which may include the provision of an alternative cash solution.

Service providers will be required to use a common set of location codes, which are to be agreed with all service providers. Customers will have the option to use the cashless parking payment services of any of the up to five service providers awarded under this lot.

The service provider will be responsible for:

• providing Services that will enable parking users to pay for parking at any on-street and off-street parking location using a mobile telephone and a debit/credit card, Apple Pay and Google Pay. Please note this is to include payment methods by phone, Mobile Apps and Website and any further future developments in payment methods:

• maintaining fully functional services that are accessible twenty-four (24) hours per day, seven (7) days per week;

• providing the Services at the off-street and on-street locations and at any other locations notified to the service provider by the Council during the course of the contract;

• ensuring that parking tariffs for the services comply with the tariffs set out in any of the relevant Council off and on street parking consolidation orders and any subsequent variations;

• providing a customer service helpline that is accessible twenty-four (24) hours per day, seven (7) days per week which is capable of registering a parking user’s details, establishing parking sessions and taking payment, via an automated or via a personal interface at no cost to the parking user or the Council;

• providing facilities to register a parking user’s details and for parking users to be able to optionally set up an account with the service provider at the point of parking, via mobile phone or via an internet-based pre-registration facility which is accessible twenty-four (24) hours per day, seven (7) days per week;

• providing a technical support team with a dedicated Council support telephone number as part of the services and to respond to enquiries from the Council within a specified timeframe under the contract;

• providing suitably trained employees to staff the customer service helpline and the technical support help desk and to manage/deliver all aspects of the contract;

• dealing with complaints in an agreed timely manner;

• providing regular performance reports and other information required within a specified timeframe under the contract;

• ensuring all parking payments received in respect of BCP Council’s parking facilities are paid into the Council’s bank or merchant account (as specified by the Council) within twenty-four (24) hours;

• providing a single ordinary geographic telephone number to cover the whole of the area under the contract, charged at local rate and on a network demonstrating the most complete coverage of the area;

• providing the services for the duration of the contract, which will be three years (subject to the terms and conditions in the contract) and for the duration of any extension thereto and for the duration of the contract.

Please access the procurement documentation for full details of the service requirements of the service providers for lot 1.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 40
Quality criterion - Name: Presentation / Weighting: 30
Price - Weighting: 30
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: no
II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: yes
Description of options:

The contract will be for 3 years with the option to extend annually for a further 2 years (3 + 1 + 1) Therefore, if all extensions were taken the full length of the contract would be for 5 years. The anticipated start date of the contract is 1 April 2021.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Lot 2: ePermit Solution

Lot No: 2
II.2.2)Additional CPV code(s)
22456000 Permits
32552140 Payphone equipment
34000000 Transport equipment and auxiliary products to transportation
34900000 Miscellaneous transport equipment and spare parts
34996300 Control, safety or signalling equipment for parking facilities
38730000 Parking meters
48000000 Software package and information systems
48217000 Transaction-processing software package
48219400 Transaction server software package
51214000 Installation services of parking meter equipment
63710000 Support services for land transport
63712000 Support services for road transport
63712400 Parking services
64210000 Telephone and data transmission services
64212000 Mobile-telephone services
64212800 Pay phone provider services
66000000 Financial and insurance services
66110000 Banking services
72000000 IT services: consulting, software development, Internet and support
98351000 Car park management services
98351110 Parking enforcement services
II.2.3)Place of performance
NUTS code: UKK2 Dorset and Somerset
II.2.4)Description of the procurement:

Lot 2 relates to the provision of an ePermit Solution, where permits are available, which may include but not be limited to, the facility to enable residents and visitors to apply for permits in residential parking areas and in car parks, business premises to manage corporate accounts and also staff permit parking.

Following the formation of BCP Council it is intended to carry out a full review of permits issued by the previous three councils (Bournemouth, Christchurch and Poole) and to rationalise the types and prices of permit. This will include making these permits virtual and choosing a single service provider to facilitate the application, verification and renewal of permits. These permits types may include but not limited to car park season tickets, staff parking permits, resident permits, visitor permits, and various dispensation permits. The system should be able to fully integrate with the Council’s notice processing system to enable real time lookups to be performed by a Civil Enforcement Officer to check the validity of any permit session for enforcement purposes.

Please access the procurement documentation for full details of the service requirements of the service providers for Lot 2.

II.2.5)Award criteria
Criteria below
Quality criterion - Name: Quality / Weighting: 40
Quality criterion - Name: Presentation / Weighting: 30
Price - Weighting: 30
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 59
This contract is subject to renewal: yes
Description of renewals:

The term of the award lot 2 contract will align with the contract awarded for lot 1. It is anticipated that the contract start date for lot 2 will be 1 May 2021.

II.2.10)Information about variants
Variants will be accepted: no
II.2.11)Information about options
Options: yes
Description of options:

The term of the award lot 2 contract will align with the contract awarded for lot 1. It is anticipated that the contract start date for lot 2 will be 1 May 2021.

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.2)Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3)Technical and professional ability
Selection criteria as stated in the procurement documents

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.2)Time limit for receipt of tenders or requests to participate
Date: 27/11/2020
Local time: 14:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders
Date: 27/11/2020
Local time: 14:00
Information about authorised persons and opening procedure:

All tenders are electronically sealed and opened by the Councils democratic services team.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.3)Additional information:

Bidders are encouraged to submit their submissions well in advance of the stated date and time in order to avoid technical difficulties with the electronic system that may occur due to the high volumes of traffic attempting to submit applications on the same date and time. The Council reserves the right not to accept tender submissions that are received after the deadline.

VI.4)Procedures for review
VI.4.1)Review body
Official name: High Courts of Justice
Postal address: The Royal Court of Justice
Town: London
Postal code: WCA 2LL
Country: United Kingdom
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

In accordance with Regulation 86 (notices of decisions to award a contract), Regulation 87 (standstill period) and Regulations 91 (enforcement of duties through the Court) of the Public Contracts Regulations 2015 (as amended).

VI.4.4)Service from which information about the review procedure may be obtained
Official name: High Courts of Justice
Postal address: The Royal Court of Justice
Town: London
Postal code: WCA 2LL
Country: United Kingdom
VI.5)Date of dispatch of this notice:
20/10/2020
More Tenders »
Tender Details
Reference2020/S 207-506378
Award CriteriaThe most economic tender
ProcurementOpen procedure
Main ActivitiesGeneral public services
Common Procurement VocabularyPay phone provider services
Permits
Payphone equipment
Transport equipment and auxiliary products to transportation
Miscellaneous transport equipment and spare parts
Control
safety or signalling equipment for parking facilities
Parking meters
Software package and information systems
Transaction-processing software package
Transaction server software package
Installation services of parking meter equipment
Support services for land transport
Support services for road transport
Parking services
Telephone and data transmission services
Mobile-telephone services
Financial and insurance services
Banking services
IT services: consulting
software development
Internet and support
Car park management services
Parking enforcement services
Date Published23rd Oct 2020