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Interpretation services

Published 12/05/2021

Location Unknown

Country UK

Status Contract award notice

CType Services

Tender Details
Reference2021/S 092-240126
Award CriteriaThe most economic tender
ProcurementRestricted procedure
Main ActivitiesHealth
Common Procurement VocabularyInterpretation services
Video-conferencing equipment
Foreign language translation software package
Justice services
Telephone-answering services
Translation services
Proofreading services
Typesetting services
Date Published12th May 2021

Location Unknown

Country UK

Status Contract award notice

CType Services

Contract award notice

Results of the procurement procedure

Services

Legal Basis:
Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses
Official name: HealthTrust Europe LLP (HTE) acting as agent for the University Hospitals of Coventry and Warwickshire NHS Trust (‘UHCW’)
National registration number: OC358224
Postal address: 19 George Road
Town: Edgbaston, Birmingham
NUTS code: UK United Kingdom
Postal code: B15 1NU
Country: United Kingdom
Contact person: Matthew Bradley
E-mail: customercare@htepg.com
Telephone: +44 8458875000
Internet address(es):
Main address: www.healthtrusteurope.com
Address of the buyer profile: https://healthtrusteurope.bravosolution.co.uk/web/login.shtml
I.2)Information about joint procurement
The contract is awarded by a central purchasing body
I.4)Type of the contracting authority
Body governed by public law
I.5)Main activity
Health

Section II: Object

II.1)Scope of the procurement
II.1.1)Title:

Total Language Solutions ('TLS'): Interpretation, Translation and Transcription Services

Reference number: SF052628
II.1.2)Main CPV code
79540000 Interpretation services
II.1.3)Type of contract
Services
II.1.4)Short description:

HealthTrust Europe has established a framework agreement for the supply of interpretation, translation and transcription services that includes scope for face to face Interpreting, telephone interpreting, video/remote interpreting, non-spoken language services, translation, transcription and managed service options on a scheduled and on demand basis, divided into two (2) lots.

II.1.6)Information about lots
This contract is divided into lots: yes
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 250 000 000.00 GBP
II.2)Description
II.2.1)Title:

On-site and Remote Interpretation, Translation and Transcription

Lot No: 1
II.2.2)Additional CPV code(s)
32232000 Video-conferencing equipment
48740000 Foreign language translation software package
75230000 Justice services
79510000 Telephone-answering services
79530000 Translation services
79540000 Interpretation services
79821100 Proofreading services
79822300 Typesetting services
II.2.3)Place of performance
NUTS code: UK United Kingdom
II.2.4)Description of the procurement:

Under this lot the supplier will provide access to on-site Face-to-Face Interpreting for spoken languages, the provision of remote Interpreting services for spoken and non-spoken languages. The services shall include immediate connection to an interpreter via telephone or video, immediate connection to an interpreter for video conferencing and/or connection to an interpreter via a secure app-based service, all alongside the provision of wider translation and transcription services. The supplier may also offer a managed or subscription-based service with technology to cover on-site (spoken) and/or remote (spoken and non-spoken) interpretation, translation, and transcription services.

II.2.5)Award criteria
Quality criterion - Name: Quality / Weighting: 65
Price - Weighting: 35
II.2.11)Information about options
Options: yes
Description of options:

The initial period of the framework agreement is three (3) years, and may be extended by HTE at its sole discretion for 12 months thereafter (3 + 1).

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information
II.2)Description
II.2.1)Title:

Non-Spoken Interpretation and Translation Services

Lot No: 2
II.2.2)Additional CPV code(s)
32232000 Video-conferencing equipment
48740000 Foreign language translation software package
75230000 Justice services
79530000 Translation services
79540000 Interpretation services
II.2.3)Place of performance
NUTS code: UK United Kingdom
II.2.4)Description of the procurement:

The supplier will provide communication professionals, services and solutions specialising in interpretation and translation work with non-spoken, deaf and deafblind people on-site or remotely via written, online, video and/or secure app-based solutions, including British Sign Language.

II.2.5)Award criteria
Quality criterion - Name: Quality / Weighting: 65
Price - Weighting: 35
II.2.11)Information about options
Options: yes
Description of options:

The initial period of the framework agreement will be three (3) years, this may be extended by HTE at its sole discretion for 12 months thereafter (3 + 1).

II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1)Description
IV.1.1)Type of procedure
Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2020/S 159-389149
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a prior information notice

Section V: Award of contract

Contract No: HTE-TLS-1
Lot No: 1
Title:

On-site and Remote Interpretation, Translation and Transcription

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
12/04/2021
V.2.2)Information about tenders
Number of tenders received: 19
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 19
The contract has been awarded to a group of economic operators: yes
V.2.3)Name and address of the contractor
Official name: AA Global Language Services Ltd
Town: Hull
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Absolute Interpreting and Translations Ltd
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Chase Madison Ltd
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: DA Languages Ltd
Town: Manchester
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Global Translation Services Ltd
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Language Connect International Ltd
Town: Manchester
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: no
V.2.3)Name and address of the contractor
Official name: Language Empire Ltd
Town: Rochdale
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Language Line Ltd t/a LanguageLine Solutions
Town: London
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: no
V.2.3)Name and address of the contractor
Official name: Matter Stream Ltd t/a Advanta Healthcare
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Migrant Help Trading Ltd t/a Clear Voice Interpreting Services
Town: London
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Oncall Interpreters Ltd
Town: London
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Prestige Network Ltd
Town: Newbury
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Supreme Linguistic Services Ltd t/a Premium Linguistic Services
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: The Language Shop Ltd
Town: London
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Word360 Ltd
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.4)Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 200 000 000.00 GBP
V.2.5)Information about subcontracting

Section V: Award of contract

Contract No: HTE-TLS-2
Lot No: 2
Title:

Non Spoken Interpretation and Translation Services

A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
12/04/2021
V.2.2)Information about tenders
Number of tenders received: 20
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 20
The contract has been awarded to a group of economic operators: yes
V.2.3)Name and address of the contractor
Official name: AA Global Language Services Ltd
Town: Hull
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Absolute Interpreting and Translations Ltd
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Chase Madison Ltd
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Concept Care Solutions Ltd
Town: Edgware, London
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: DA Languages Ltd
Town: Manchester
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Faircomplus Ltd
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Global Translation Services Ltd
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Language Empire Ltd
Town: Rochdale
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Language Line Ltd t/a LanguageLine Solutions
Town: London
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: no
V.2.3)Name and address of the contractor
Official name: Matter Stream Ltd t/a Advanta Healthcare
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Oncall Interpreters Ltd
Town: London
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Prestige Network Ltd
Town: Newbury
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Supreme Linguistic Services Ltd t/a Premium Linguistic Services
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: The Language Shop Ltd
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.3)Name and address of the contractor
Official name: Word360 Ltd
Town: Birmingham
NUTS code: UK United Kingdom
Country: United Kingdom
The contractor is an SME: yes
V.2.4)Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 50 000 000.00 GBP
Total value of the contract/lot: 50 000 000.00 GBP
V.2.5)Information about subcontracting

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
Official name: HealthTrust Europe LLP (HTE) acting as agent for the University Hospitals of Coventry and Warwickshire NHS Trust (‘UHCW’)
Postal address: 19 George Road
Town: Edgbaston, Birmingham
Postal code: B15 1NU
Country: United Kingdom
E-mail: customercare@htepg.com
Telephone: +44 8458875000
Internet address: www.healthtrusteurope.com
VI.4.2)Body responsible for mediation procedures
Official name: HealthTrust Europe LLP (HTE) acting as agent for the University Hospitals of Coventry and Warwickshire NHS Trust (‘UHCW’)
Postal address: 19 George Road
Town: Edgbaston, Birmingham
Postal code: B15 1NU
Country: United Kingdom
E-mail: customercare@htepg.com
Telephone: +44 8458875000
Internet address: www.healthtrusteurope.com
VI.4.3)Review procedure
Precise information on deadline(s) for review procedures:

Submissions via the Bravo Tendering Portal.

VI.5)Date of dispatch of this notice:
07/05/2021
More Tenders »
Tender Details
Reference2021/S 092-240126
Award CriteriaThe most economic tender
ProcurementRestricted procedure
Main ActivitiesHealth
Common Procurement VocabularyInterpretation services
Video-conferencing equipment
Foreign language translation software package
Justice services
Telephone-answering services
Translation services
Proofreading services
Typesetting services
Date Published12th May 2021