Construction Jobs
Customer Service Coordinator - Dartford, Kent
- Salary: £30000 - £32000 per annum + + £395 a month car allowance
- Type: Full Time
- Region: UK - South East
- Town/City: Dartford, Kent
- Posted: 16/04/2024
- Reference: 14549_1713264937
Job Description
Customer Services Coordinator Job in Dartford, Kent
Customer Services Coordinator job with a top 10 housebuilder in Dartford, Kent. Our client is looking for two coordinators with customer service experience, preferably with a housebuilder. They are offering a salary of up to £32,000 + £395 a month Car Allowance.
This housebuilder has managed to solidify themselves as one of the biggest housebuilders in the UK due to spanning across 15 regional offices and employing over 2000 people. They are now looking for two coordinators to join their busy team in Kent.
Role & Responsibilities
- Prioritise the customer and be the first point of contact for the customer after completion
- Assist the Head of Customer Service and Customer Service Manager with day-to-day requirements
- Manage customer expectations by clearly explaining the next steps and potential outcomes
- Take ownership and resolve non-complex issues
- Raise more escalating issues with Customer Service Manager
- Be flexible by covering for Customer Service Manager where required at Customer welcome meetings
- Abide by company policies and the guidelines of the NHBC
- Coincide with the Maintenance Technicians, Sub-Contractors by monitoring the work progression
- Organizing the annual PAT testing of technician's electrical equipment.
Required Skills & Experience
- Experience in property customer services, ideally with a new-build developer
- Ability to work under pressure and against deadlines
- Extremely organised
- Ability to produce reporting information
- Literate in the use of IT.
What you get back
- Salary up to £32,000
- £395 a month car allowance.
Apply
If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
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Customer Services Coordinator Job in Dartford, Kent - Your Property Recruitment Specialists (Recruiter: Chad Musselwhite Job Ref: 14549)
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