All Speedy delivery drivers will now use rugged PDAs that have been designed to capture customers’ signatures as well as the location, date, time of receipt, and customer satisfaction which will further improve the business’ delivery procedures.
Each PDA has a satellite navigation system to allow Speedy drivers to find their destinations quickly as well as a tracking programme that will help each depot to manage the delivery process more efficiently by directing drivers who are already located near to customers in need of support or equipment.
A camera has been built into the device to take images if there is damaged equipment, enabling Speedy to assess claims immediately after they have been made as the picture is uploaded to a central Speedy database.
All data captured using the PDA will be instantly uploaded to ‘My Speedy’, Speedy’s online extranet. The data can then be accessed by customers within minutes - allowing users to have instant access to all of their account details, including pending orders, invoices and equipment images.
Oxfordshire based mobile solution developer Codegate, designed the system for Speedy and following a successful trial of 52 bespoke PDAs at 16 of Speedy’s North West depots, the company will now be supplying the equipment to all of its UK sites.
James Fleming, group IT director at Speedy, said: “The use of PDAs results in a highly efficient service from our drivers, as they can now find customers faster and record all of the delivery information which automatically uploads electronically to a single source.
“The reduction in delivery times, improved response time and customer satisfaction tracking means we can deliver a better value service to our customers.”
Martin Knott, managing director of business and customer excellence at Speedy said: “The transparency of service we now deliver is outstanding. Customers are now able to instantly view POD information, location on Google Maps and photos through My Speedy at any time of the day, seven days a week.
“Since we began using the PDAs our delivery times for equipment have been reduced and any queries solved even faster with minimum interference to customer’s work.”