Construction Contract Leads

Scope

Reference

RM6402

Description

This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.

Commercial tool

Establishes a framework

Total value (estimated)

• £650,000,000 excluding VAT
• £780,000,000 including VAT

Above the relevant threshold

Contract dates (estimated)

• 31 March 2027 to 30 March 2030
• Possible extension to 30 March 2031
• 4 years

Description of possible extension:

Possible extension to 30 March 2031

Main procurement category

Services

CPV classifications

• 66170000 - Financial consultancy, financial transaction processing and clearing-house services
• 71621000 - Technical analysis or consultancy services
• 75112000 - Administrative services for business operations
• 75120000 - Administrative services of agencies
• 75130000 - Supporting services for the government
• 79200000 - Accounting, auditing and fiscal services
• 79400000 - Business and management consultancy and related services
• 79720000 - Investigation services
• 79940000 - Collection agency services
• 79994000 - Contract administration services
• 75131000 - Government services
• 79411000 - General management consultancy services
• 79412000 - Financial management consultancy services
• 79721000 - Detective agency services

Contract locations

• UK - United Kingdom
• GG - Guernsey
• IM - Isle of Man
• JE - Jersey
• AI - Anguilla
• BM - Bermuda
• FK - Falkland Islands
• GI - Gibraltar
• IO - British Indian Ocean Territory
• KY - Cayman Islands
• GS - South Georgia and South Sandwich Islands
• MS - Montserrat
• PN - Pitcairn, Henderson, Ducie and Oeno Islands
• SH - Saint Helena, Ascension and Tristan da Cunha
• TC - Turks and Caicos Islands
• VG - British Virgin Islands

Framework

Maximum number of suppliers

Unlimited

Maximum percentage fee charged to suppliers

1%

Further information about fees

The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.

Framework operation description

Refer to Framework Schedule 7 - Call Off Award Procedure for details of the competitive selection processes for the award of contracts under this framework.

Award method when using the framework

Either with or without competition

Contracting authorities that may use the framework

Refer to RM6402 Managed Debt Collection Services (MDCS) Customer List for details of contracting authorities that may use the framework.

Participation

Particular suitability

• Small and medium-sized enterprises (SME)
• Voluntary, community and social enterprises (VCSE)

Submission

Enquiry deadline

5 November 2026, 3:00pm

Tender submission deadline

27 November 2026, 3:00pm

Submission address and any special instructions

https://crowncommercialservice.bravosolution.co.uk

Tenders may be submitted electronically

Yes

Languages that may be used for submission

English

Award decision date (estimated)

17 March 2027

Award criteria

Other information

Conflicts assessment prepared/revised

Yes

Procedure

Procedure type

Open procedure

Contracting authority

Government Commercial Agency

• Public Procurement Organisation Number: PBZB-4962-TVLR

9th Floor, The Capital, Old Hall Street

Liverpool

L3 9PP

United Kingdom

Telephone: +44 3454102222

Email: supplier [at] gca.gov.uk

Website: https://www.gca.gov.uk/

Region: UKD72 - Liverpool

Organisation type: Public authority - central government

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