Construction Contract Leads

Scope

Reference

FA2412

Description

IMPORTANT: Please read this section before deciding whether you wish to register for this event. This section provides you with information regarding the scope of this procurement and details some of the key requirements that a successful applicant MUST be able to deliver.

Thames Water is seeking to appoint qualified suppliers to deliver comprehensive reinstatement services across its clean water network asset base. Following operational interventions including reactive repairs, planned maintenance, mains renewals, and meter installations, the successful suppliers will assume responsibility for restoring all disrupted highways, footways, and private verges.

The scope demands end-to-end workflow execution, spanning initial site assessment, backfilling, sub-base preparation, and final surface courses, alongside seamless integration with the utility's digital management systems.

All operations must comply with the New Roads and Street Works Act 1991 (NRSWA) and local highway authority specifications. Suppliers must demonstrate robust capabilities in dynamic street works permitting to eliminate Section 74 overstay charges.

Thames Water is seeking to appoint experienced reinstatement suppliers to deliver safe, compliant, efficient and customer-focused reinstatement services across its three operational regions.

The objective of this procurement is to establish a high-performing reinstatement service that minimises time on the highway, improves customer and stakeholder experience, enhances compliance with streetworks legislation and delivers consistently high-quality reinstatements.

Thames Water is seeking suppliers who can work collaboratively to drive operational efficiency, improve planning and coordination, reduce defects and support the achievement of industry-leading performance standards.

As a minimum, in order to be considered for this framework, suppliers will need to have a point of presence within the Thames Water region, ideally in the operational areas they are interested in bidding for. Further, suppliers will be expected to integrate with Thames Water's technology in managing the lifecycle of each reinstatement job and providing near real time management information. There will also be an expectation of work occurring across weekends.

Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is 25 November 2026 at 12 noon.

Commercial tool

Establishes a framework

Total value (estimated)

• £126,000,000 excluding VAT
• £151,200,000 including VAT

Above the relevant threshold

Contract dates (estimated)

• 1 April 2027 to 31 March 2030
• Possible extension to 31 March 2036
• 9 years

Description of possible extension:

Thames Water envisages that the contract will be awarded for an initial term of three years with options to extend in two years terms, up to a maximum overall term of nine years.

Main procurement category

Works

CPV classifications

• 45233142 - Road-repair works
• 45233220 - Surface work for roads
• 45233223 - Carriageway resurfacing works
• 45233253 - Surface work for footpaths

Contract locations

• UKI - London
• UKJ - South East (England)

Lot constraints

Maximum number of lots a supplier can be awarded: 1

Lot 1. North London

Description

Reinstatement is repairing or returning a road surface back to a compliant state after an excavation to repair, maintain or put in place a Thames Water asset.

Approximately 35% of our reinstatements take place in North London. The awarded supplier will be responsible for all reinstatements in the region across all work-streams including but not limited to:

- Repair and maintenance;

- Developer services;

- Metering;

- Capital delivery projects;

- Waste network;

- Customer side leakage

The awarded supplier will be responsible for providing the end to end reinstatement services, compliant to Specification for Reinstatement of Openings in Highways (SROH), in North London (material, labour, plant) including but not limited to planning of work allocation, reporting, governance and systems:

- muck away is removed;

- fine material and backfill is placed in the hole and compacted compliant to specification and standards;

- white works team responsible for replacement of concrete, paving slabs and kerbs;

- black works team lay asphalt and paint lines compliant to specifications and left to cure;

- signs, lighting and guarding cleared and jet wash if necessary.

Lot value (estimated)

• £44,100,000 excluding VAT
• £52,920,000 including VAT

Framework lot values may be shared with other lots

Same for all lots

CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.

Lot 2. South London

Description

Reinstatement is repairing or returning a road surface back to a compliant state after an excavation to repair, maintain or put in place a Thames Water asset.

Approximately 30% of our reinstatements take place in South London. The awarded supplier will be responsible for all reinstatements in the region across all work-streams including but not limited to:

- Repair and maintenance;

- Developer services;

- Metering;

- Capital delivery projects;

- Waste network;

- Customer side leakage

The awarded supplier will be responsible for providing the end to end reinstatement services, compliant to Specification for Reinstatement of Openings in Highways (SROH), in South London (material, labour, plant) including but not limited to planning of work allocation, reporting, governance and systems:

- muck away is removed;

- fine material and backfill is placed in the hole and compacted compliant to specification and standards;

- white works team responsible for replacement of concrete, paving slabs and kerbs;

- black works team lay asphalt and paint lines compliant to specifications and left to cure;

- signs, lighting and guarding cleared and jet wash if necessary.

Lot value (estimated)

• £37,800,000 excluding VAT
• £45,360,000 including VAT

Framework lot values may be shared with other lots

Same for all lots

CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.

Lot 3. Thames Valley and Home Counties

Description

Reinstatement is repairing or returning a road surface back to a compliant state after an excavation to repair, maintain or put in place a Thames Water asset.

Approximately 35% of our reinstatements take place in TVHC. The awarded supplier will be responsible for all reinstatements in the region across all work-streams including but not limited to:

- Repair and maintenance;

- Developer services;

- Metering;

- Capital delivery projects;

- Waste network;

- Customer side leakage

The awarded supplier will be responsible for providing the end to end reinstatement services, compliant to Specification for Reinstatement of Openings in Highways (SROH), in TVHC (material, labour, plant) including but not limited to planning of work allocation, reporting, governance and systems:

- muck away is removed;

- fine material and backfill is placed in the hole and compacted compliant to specification and standards;

- white works team responsible for replacement of concrete, paving slabs and kerbs;

- black works team lay asphalt and paint lines compliant to specifications and left to cure;

- signs, lighting and guarding cleared and jet wash if necessary.

Lot value (estimated)

• £44,100,000 excluding VAT
• £52,920,000 including VAT

Framework lot values may be shared with other lots

Same for all lots

CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.

Framework

Maximum number of suppliers

3

Maximum percentage fee charged to suppliers

0%

Framework operation description

One supplier will be awarded an exclusive contract against the framework agreement for each of the three regions; one supplier per region. The contract will contain an agreed rate card of fees which will used for billing purposes.

Each region will be able to utilise either of the other two successful suppliers to step in to replace the incumbent on a temporary basis, should the incumbent supplier be repeatedly unable to satisfy their obligations under the contract.

Award method when using the framework

Without competition

Contracting authorities that may use the framework

Establishing party only

Submission

Enquiry deadline

11 November 2026, 12:00pm

Submission type

Requests to participate

Deadline for requests to participate

25 November 2026, 12:00pm

Submission address and any special instructions

If you wish to gain access to the PSQ documents, please fill out the details in the following link;

https://forms.cloud.microsoft/e/VVZNkf4aPf

Tenders may be submitted electronically

Yes

Languages that may be used for submission

English

Award decision date (estimated)

19 March 2027

Award criteria

Other information

Conflicts assessment prepared/revised

Yes

Procedure

Procedure type

Competitive flexible procedure

Special regime

Utilities

Competitive flexible procedure description

This competitive flexible procedure is for Reinstatement Services (FA2412) to replace FA1315 which will have reached its maximum term by the time of the contract award. Successful suppliers will assume responsibility for restoring all disrupted highways, footways, and private verges. The scope demands end-to-end workflow execution, spanning initial site assessment, backfilling, sub-base preparation, and final surface courses, alongside seamless integration with the utility's digital management systems.

Contracting authority

THAMES WATER UTILITIES LIMITED

• Companies House: 02366661
• Public Procurement Organisation Number: PNQQ-4647-DTCV

Clearwater Court

Reading

RG1 8DB

United Kingdom

Email: procurement.support.centre [at] thameswater.co.uk

Region: UKJ11 - Berkshire

Organisation type: Private utility

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