Construction Contract Leads

Scope

Reference

DN817670

Description

London Borough of Hackney Council is inviting proposals and seeking to appoint a single supplier to deliver a concession contract for the design, installation and operation of automated parcel lockers across selected housing estates throughout the borough, with the option of other suitable Council owned sites in the future. It is proposed that the successful supplier would be responsible for the complete service, including:

Site surveys and deployment planning.

-Design, supply and installation of locker infrastructure.

-Obtaining or supporting any necessary permissions and consents (including planning where applicable).

-Provision of power, connectivity and associated infrastructure.

-Day-to-day operation and management of the network.

-Customer support and incident management.

-Maintenance, repair and replacement of equipment.

-Performance monitoring and reporting.

-Removal of equipment and reinstatement of sites at the end of the contract term.

-Social Value and Community Benefits

Total value (estimated)

• £80,000,000 excluding VAT
• £96,000,000 including VAT

Above the relevant threshold

Contract dates (estimated)

• 30 April 2027 to 29 April 2035
• Possible extension to 29 April 2037
• 10 years

Description of possible extension:

The initial contract term will be for 8 years with two options to extend for 12 months, giving a maximum contract term of 10 years (8+1+1)

Options

The right to additional purchases while the contract is valid.

London Borough of Hackney Council is inviting proposals and seeking to appoint a single supplier to deliver a concession contract for the installation and operation of automated parcel lockers programme across selected housing estates. A further option may be available to the awarded supplier to extend the service and Locker Network to other suitable Council owned sites throughout the borough. This option is at the full discretion of LBH. Any option taken will be appointed under the same terms and conditions.

Main procurement category

Services

CPV classifications

• 44421720 - Lockers
• 60161000 - Parcel transport services
• 64121200 - Parcel delivery services
• 64100000 - Post and courier services

Contract locations

• UKI41 - Hackney and Newham

Participation

Legal and financial capacity conditions of participation

Included in the tender documentation

Technical ability conditions of participation

Included in the tender documentation

Particular suitability

• Small and medium-sized enterprises (SME)
• Voluntary, community and social enterprises (VCSE)

Submission

Enquiry deadline

24 November 2026, 12:00pm

Submission type

Requests to participate

Deadline for requests to participate

2 December 2026, 12:00pm

Electronic auction will be used

Yes

Submission address and any special instructions

https://procontract.due-north.com/Advert?advertId=c7eff790-68d4-f111-8142-6045bdf14b1f&p=2241eb95-058a-e511-80f7-000c29c9ba21

Tenders may be submitted electronically

Yes

Languages that may be used for submission

English

Suppliers to be invited to tender

1 to 7 suppliers

Selection criteria:

Stage 1 Conditions of Participation (Pass/Fail) & Procurement Specific Questions (scored). Top 7 highest scoring Bidders to be shortlisted to Stage 2 Invitation to Submit Proposal

Stage 2 Invitation to Submit Proposal

Quality 50%, Social Value 10%, Commercial / Price 40%

Stage 3 Negotiation

Quality 50%, Social Value 10%, Commercial / Price 40%

Stage 4 Best & Final Offer & Award

Quality 50%, Social Value 10%, Commercial / Price 40%

Award decision date (estimated)

30 April 2027

Award criteria

Other information

Conflicts assessment prepared/revised

Yes

Procedure

Procedure type

Competitive flexible procedure

Special regime

Concession

Competitive flexible procedure description

London Borough of Hackney Council (LBH) is commencing a Competitive Flexible Procedure to deliver Parcel Locker Services under a Concessions contract. The procurement is organised into the following steps;

Step 1. Preliminary Market Engagement - A 3 week Preliminary Market Engagement and consultation exercise was completed in July 2026

Step 2. (Stage 1) Conditions of Participation and Procurement Specific Questions - Shortlisting :

This tender notice is issued alongside the Procurement Specific Questionnaire, launching Stage 1 Conditions of Participation and Procurement Specific Questions. Conditions of Participation will be evaluated on a Pass/Fail basis, and Procurement Specific Questions will be scored. Up to seven Bidders will be shortlisted to progress to Stage 2.

Step 3. (Stage 2) Invitation to Submit a Proposal

The second stage of the process will invite all shortlisted Bidders from Step 2 to Invitation to Submit a Proposal. All bids will be evaluated in line with the published evaluation criteria.

Step 4. (Stage 3) Post IST Negotiation

At this stage 3, following the evaluation of the tender submissions received from Bidders in Stage 2 above, LBH may request or issue a number of clarifications, developments or refinements as may be required and permitted, including issuing commercial clarifications to level commercial assumptions and or providing all Bidders with baseline Locker and usage numbers for commercial submission evaluation purposes.

The purpose of the negotiation stage is to clarify, develop or refine the Tender Documentation within the published scope and, where appropriate, to obtain Final Tenders/Best and Final Offers from the participating Bidders.

During step 4 Bidders may be required to participate in a Presentation of their submitted proposal. This will be an opportunity to amplify their submitted bid, and not add any additional or new information. Bidders' presentations will follow their Quality Question Responses and Commercial Question Responses only. No additional information will be permitted in the presentations.

Where any clarifications, developments or refinements have been agreed, an ITSP will be issued again, with the relevant updates. This will be issued to all Bidders who were shortlisted from the previous stage.

Bidders will be requested to return their submission, in line with any agree clarifications, developments or refinements. Updated Tenders must be submitted by the set return date, which will be displayed within the eProcurement portal. Following receipt, Bidders tender evaluations will be updated accordingly. Overall Procurement scores will be ranked in accordance with the highest score.

At this point (and at any point) it is envisaged that; either (i) where a sole bidder returns, the Council will cease the procurement process and make an award (subject to assurances and due diligence), or (ii) the Council may ask the top two scoring bidders for a Best & Final Offer (BAFO) within a defined period, ending any further negotiation and seeking final updated proposals.

However the Council reserves the right to repeat this step (5) until all clarifications, updates and amendments have been addressed as to ensure a deliverable contractual agreement.

The basis of any award will be the objective and transparent assessment and evaluation of the Most Advantageous Tender in accordance with the published Award Criteria and Evaluation

Methodology.

The Council may negotiate with a sole remaining Bidder or with multiple participating Bidders, in accordance with the published procedure and any applicable down selection rules. Any selection of Bidders for negotiation will be based on the published process and criteria and will not be made on an unstructured discretionary basis.

Step 6. (Stage 4) BAFO & Award

Following the end of the negotiation process, and/or any BAFO received, a final evaluation update of bids will be undertaken to provide final scores for each Bidder. Assurance and Due Diligence checks will be made, and one successful bidder will be selected as the MAT Bidder for consideration to award. The Council reserves the right to not award any contract, at the discretion of the Council.

Step 7. Formal entry into a sealed contract

Following selection of the successful Bidder a formal award process will be required, to enable formal internal governance and approval procedures, before seal of the Concession contract can occur.

Documents

Associated tender documents

https://procontract.due-north.com/Advert?advertId=c7eff790-68d4-f111-8142-6045bdf14b1f&p=2241eb95-058a-e511-80f7-000c29c9ba21

Tender documentation available through ProContract

Documents to be provided after the tender notice

All documents will be provided electronically within LondonTenders Portal on ProContract.

Contracting authority

London Borough of Hackney

• Public Procurement Organisation Number: PRZC-5592-DDDV

Hackney Service Centre

Hackney

E8 1DY

United Kingdom

Contact name: Jaime Treeby

Email: procurement.admin [at] hakcney.gov.uk

Website: http://www.hackney.gov.uk

Region: UKI41 - Hackney and Newham

Organisation type: Public authority - sub-central government

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