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Neighbourhood Manager

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Do you believe everyone deserves to feel safe, respected and secure in their home?Take the next step in your housing career in a role that offers influence, variety and genuine challenge.As a Neighbourhood Manager, you'll be at the heart of our communities - taking ownership of a diverse patch, making informed decisions, and shaping places our customers are proud to call home. This is a role where your judgement matters, your presence makes a difference, and your work has visible, lasting impact.About the roleNeighbourhood Managers are at the frontline of our housing service, taking ownership of a patch and delivering a fair, responsive and consistent service.You'll be a visible presence in the community, building trusted relationships and acting as a key ambassador - managing everything from anti-social behaviour and safeguarding concerns to community initiatives and enforcement where needed. It's a varied, people focused role that calls for empathy, resilience and confident decision making.No two days are the same - and that's exactly what makes the role so rewarding.What we're looking for:We're looking for someone who shares our values and takes pride in making a positive difference for our customers and communities.Customer Driven: You put our customers at the centre of your work - listening, understanding individual circumstances, and delivering a fair, empathetic and responsive housing service.Accountability: You take ownership of your neighbourhood and decisions, managing your workload effectively and seeing issues through in line with policy and legal requirements.Develop & Learn: You're committed to learning and continuous improvement, keeping your knowledge up to date and adapting your approach to meet changing needs.Champion Communication: You communicate clearly and calmly, building trust through empathy, professionalism and consistency.You'll bring:* Experience of managing neighbourhoods and estates. * GCSE or equivalent qualification. * Experience of tenancy management & partnership working. * The ability to be rational and to draw logical solutions/resolutions by considering all information critically. * A commitment to Equality and Diversity.For further information on the role, please review the job description attached to the advert.Pre employment requirementsThe successful candidate will be required to complete a basic DBS check and a Right to Work check. Access to a car for work purposes is essential, along with a full UK driving licence and appropriate business insurance.Why join Selwood Housing?At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.Some of our benefits include:* Competitive salary* Generous holiday entitlement* Life assurance* Flexible working opportunities* Competitive pension* Cycle to work scheme* Ongoing training and development* A supportive team environment where your contribution really matters.Ready to get started?If you're ready to make a real difference to customers and communities, we'd love to hear from you!Our Commitment to Diversity & InclusionAt Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.

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