Construction Jobs

Customer Service Representative (Ref:9352)

Job Description

Play a key role in acting as the focal point for customers and hauliers with Aggregate Industries, a leading player in construction solutions. In this Customer Service Representative role, you’ll be our primary point for incoming telephone orders, portraying an excellent company image to customers and identifying customer requirements to make the best economic use of the company resources, ensuring delivery of customer satisfaction at all times. About Aggregate Industries Aggregate Industries is a member of the LafargeHolcim Group and a leading supplier of traditional and sustainable construction materials to major building and construction customers. With over 4,000 employees and operations all across the UK, we’re committed to helping create a better built environment. Why join Aggregate Industries? Aggregate Industries is proud to be an industry leader in well-being, safety as well as environmental sustainability. Further to this, we are also committed to developing strong and positive relationships with the communities we live and work in. What can we offer you? An inclusive and safety focused culture with our people at the heart of the business Career progression at both home and abroad An excellent reward and benefit offering recognising the contribution you bring About the role Reporting to the Area Manager, you will monitor the order progress to ensure fulfilment of customer requirements, resolve cash sales where appropriate and investigate and update invoice queries. Your other key deliverables as a Customer Service Representative will include: Take orders directly from customers and liaise with production sites to fulfilment of order acting as commercial link between customers and the overall business Support the external business managers in their roll. act as the local point for customer information. Monitoring and resolving admin queries. You’ll need a proven customer service track record, ideally within a construction-related sector. Self-confident with motivation and initiative, supported by good specification selling and report-writing skills. Your ability to multi - task compliments your IT-literacy and the communication skills to deal with people at all levels, both within and outside the organisation. As a Customer Service Advisor you can also bring: the ability to work under pressure superb customer focus the ability quickly to develop sound knowledge of both our product range and the customers. About you Highly motivated and willing to focus and commit Dealing with different stakeholder with differing levels of knowledge Committed to exceeding expectations Excellent communicator We are committed to creating a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.