Construction Jobs

Hire Desk/Office Manager

Job Description

Dutton Recruitment are seeking a Hire Desk/Office Manager for a permanent role based in East London.

You will be responsible for the smooth running of a hire desk, dealing with customer interaction/contact, efficient order handling, interdepartmental communication team performance and compliance aspects of the client's business.

As the Hire Desk Manager, you will play a crucial role in overseeing the daily operations of the hire desk, ensuring efficient coordination of resources, and delivering excellent customer service. This position involves supervising a team of 6 staff members and requires a candidate with strong leadership skills, a customer-centric approach, and a collaborative mindset.

Key Responsibilities

• Team Leadership: Supervise and lead a team of 5 staff members, providing guidance, support, and fostering a positive working environment.
• Hire Desk Operations: Oversee day-to-day operations of the hire desk, ensuring smooth coordination of equipment and resources.
• Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues, and ensuring timely and accurate delivery of equipment.
• Resource Management: Efficiently allocate resources, manage inventory levels, and coordinate logistics to meet customer demands.
• Process Improvement: Identify opportunities for process improvements and implement best practices to enhance the overall efficiency of the hire desk.
• Communication: Collaborate with other departments to facilitate effective communication and ensure seamless coordination of activities.
• Performance Monitoring: Monitor and evaluate team performance, providing constructive feedback and implementing performance improvement plans when necessary.
• Reporting: Generate and analyse reports to assess key performance indicators, identify trends, and make data-driven decisions.
• Targets: work towards reaching targets against measured KPI's

Key Personal Characteristics

• Work well under pressure and be able to prioritise tasks.
• Good communication skills and able to deal with customers professionally.
• Excellent people management skills
• Ability to organize workload and teams focus
• Proven excellent and advanced PC and MS skills
• Remains calm under pressure
• Proven experience in managing and leading teams
• Strong advantage to have a background in Hire and Construction

Key Requirements

• Advanced computer skills in MS office and software packages
• At least 5 years management experience of leading and managing teams
• Proven experience in managing KPI's and implementing change
• Ideally come from a customer driven organization with outstanding written and communication skills
• Demonstrated ability to solve problems and introduce change to a challenging environment
• At least 5 years of experience of dealing with customers in a blue-collar environment

If you wish to be considered for this role, please either:

• Click on "Apply Now" to submit your details online
• Download the Dutton Recruitment App from Google Play/App Store
• Call us on 0114 22 00 888 and press 2 for the Construction Division

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