Construction Jobs

Operations Manager

Job Description

Operations Manager

Industry: Lift & Escalator

Division: Maintenance team

Office Location: Hertfordshire, Midlands, East Anglia (depending on your location)

Salary: £60,000 + 20% Bonus

Benefits: Executive Company Car, Expenses,

Phone, Laptop, 25 days Holiday, Pension, Life Insurance

Are you a proven Operations Manager that can lead and coach a team of Maintenance Supervisors to reach the Maintenance operations targets and objectives?

Have you got the knowledge and passion to drive specific business change initiatives, ensuring business benefits realization, and promoting customer centric and service mindset?

Key Accountability's

Operations management

Safety of employees and end-users, ensuring safety is a mindset without any compromises Responsible for a high level of customer satisfaction in the region or unit Lead the maintenance operations, ensuring the quality and profitability of service delivery Individual target setting and action planning takes place annually and is followed-up in regular reviews (Field Operations Management Model FOMM) Cascading the FL and regional direction and targets to his/her team Setting Operations Plans for Lift Engineer Supervisors which support them achieving their objectives Ensure safety and business process are regularly audited, corrective actions implemented Responsible for driving the deployment and following up the progress of initiatives.

Leadership / People management

Leads and coaches the Lift Engineer Supervisors managing performance of the team through weekly 1-on-1 discussion. Ensures adequate resources to achieve targets of maintenance operations team Drives employee engagement initiatives Accountable for developing the competences of the maintenance operations team

Customer focus

Actively works with customers to find ways to win with customers Coach team of supervisors, and technicians to be customer-centric Accountable that customer experience acceleration touch-points are followed during the whole maintenance contract life-cycle

Professional requirements

4-year college degree minimum or work experience equivalent. Customer relationship management skills and experience Market and customer business understanding Project management skills and experience Wide knowledge of construction industry contracts and their management is an advantage Prior working experience in customer relationship management is an asset Minimum 5 years work experience

Interested in this Operations Manager role reference Job I.D - 19019 Get in touch today!

"This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Ben Marmon on +44 (0) 116 2545411 or email with your resume and questions and I will reply with more detail

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