Construction Jobs

Internal Sales Support

Job Description

Position: Internal Sales Support

Reporting to: Sales Team Leader

Location: Dublin 24

The main purpose of the position is to support the Sales Desk in all aspects of daily duties. The candidate must have a positive attitude to sales and customer service and the ability to work in a pressurised environment.

This is a temporary position for a period of three months.

Key Responsibilities of this position:

• Interact with customers, colleagues and suppliers via phone or e-mail
• Managing a large amount of incoming calls while fielding them to pass to the relevant person
• Identify and assess customer's needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints and liaise with relevant members of staff to provide appropriate solutions and or alternatives within time limits while following up to ensure resolution
• Take the extra mile to engage customers
• Maintain orderly workspace.
• Providing any administration duties required

Key Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Self-motivated, with an ability to work as part of the team
• Strong organisational and communication skills
• IT skills associated with Microsoft excel packages (Word and Excel)

If the position above is of interest to you, or you would like to keep up to date with jobs within our specialised industries, send your CV Today! and feel free to register at www.elkrecruitment.com.

INDJNR

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