Construction Jobs

Office Administrator - Remote

Job Description

Up to £25,000 + Fully Remote working (Sussex) + Benefits

A highly capable, proactive and organised Office Administrator with excellent attention to detail and a professional and warm approach, is required to provide a broad ranging office support and administrative service on a remote basis as part of a highly regarded, professional business as they continue to expand.

Our client is a trusted, highly regarded plumbing and heating company covering the central Sussex region, with an impressive client list of long-standing residential and commercial customers. They offer a competitive, honest and reliable service, accommodating anything from a boiler breakdown and service, to a full heating system installation, while always working to the highest standards.

The ideal Office Administrator will have previous experience of providing remote organisational support in a dynamic role and an appreciation of the commercial importance of delivering a professional, proactive support service across all areas of the business.

The successful candidate, who will work on a remote basis, will enjoy problem solving in an environment in which no two days are the same. In return, the Office Assistant will have the opportunity to define this role as the company continues to grow.

Key Responsibilities

• You will be the first point of contact for our new and existing customers looking to have a new boiler installed or serviced.
• Working with information supplied by lead generation firms (Boiler Guide, CheckATrade), social media and recommendations.
• You will be responsible for setting up appointments for surveyors and engineers, sending links for photo surveys and keeping track of meetings.
• The management of the engineers' diaries, scheduling appointments and following up open jobs until completion to ensure smooth operations.
• You will be using our CRM software to track appointments and keep customer information updated.
• General data entry.
• Lead Generation.
• The generation and dissemination of quotations, sales orders and invoicing.

Skills & Experience

• Have previous experience in customer service and showcase excellent customer service skills.
• Be fully competent on a computer with excellent working knowledge of MS Office (Word/Excel).
• Excellent written and oral communication skills face to face and by email.
• Happy to work in a fully remote role.
• Calm and confident telephone manner, approachable with the ability to build a rapport with a wide range of people.
• Be reliable and punctual.
• Positive 'can do' attitude.
• Genuine passion to support clients with any questions, queries or concerns.
• Excellent organisational skills.
• A Sales and/or Plumbing and Heating background would be an advantage.

This is a fantastic opportunity for an ambitious Office Administrator to join a friendly, family-owned and employee focussed organisation with a proud history of providing service and customer excellence. In return for your support, an attractive salary and benefits package is on offer including fully remote and flexible working options. Apply now!

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