Construction Jobs

Tenant Liaison Officer Solihull

APPLY Job Description

About Net Zero Careers

Net Zero Careers supports roles that ensure high-quality retrofit delivery and compliance across residential projects. Customer-facing roles like this are vital to ensure residents are informed, safe, and satisfied while supporting the UK's net-zero goals. Working alongside employers across the renewable energy, retrofit, environmental and sustainability sectors, we help candidates build rewarding long-term careers while making a positive impact on the environment.

Role Overview

We are seeking a proactive, highly organised Technical Liaison Officer (TLO) with strong administrative skills to act as a key point of contact between business stakeholders, clients, and technical teams. The successful candidate will ensure smooth communication, coordinate cross-team activities, manage administrative functions, and support day-to-day operational and system processes.

Key Responsibilities

Technical Liaison

· Act as the primary liaison between clients, business users, and technical teams.

· Gather, document, and communicate business and technical requirements.

· Coordinate project activities and ensure timely follow-up on actions and deliverables.

· Monitor and track incidents, service requests, and project updates.

· Support testing, implementation, and deployment activities.

· Escalate issues and risks where appropriate.

Administrative Support

· Maintain accurate records, documentation, and reporting.

· Schedule meetings, prepare agendas, and distribute meeting minutes.

· Manage correspondence and stakeholder communications.

· Maintain databases, trackers, and operational documentation.

· Produce regular status reports and dashboards.

· Support onboarding and user administration activities.

System Administration

· Manage user accounts, permissions, and access requests.

· Perform routine system administration tasks and data maintenance.

· Ensure compliance with company processes, policies, and security standards.

· Assist with system configurations and user support where required.

Required Skills & Experience

· Previous experience in a Technical Liaison Officer, Project Coordinator, Service Delivery, Operations, or Administrative role.

· Strong stakeholder management and communication skills.

· Excellent organizational and multitasking abilities.

· Experience maintaining documentation and administrative records.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

· Experience with ticketing systems, CRM platforms, or enterprise systems.

· Ability to work independently and manage competing priorities.

Desired Qualifications

· Degree or equivalent experience in Business Administration, Information Technology, or a related field.

· Experience in project coordination or service management environments.

· Knowledge of IT service management processes (ITIL preferred).

· Experience managing user access and administrative permissions.

Key Competencies

· Communication and relationship management

· Attention to detail

· Problem-solving

· Organisation and planning

· Customer service orientation

· Time management

· Collaboration and teamwork

Success Measures

· Effective coordination between stakeholders and technical teams.

· Accurate and timely reporting and documentation.

· Efficient management of administrative processes and system access requests.

· High levels of stakeholder satisfaction and service delivery.

Apply for this job

Recruiting? Post your job advert: it's quick, easy & totally FREE!