The new ‘peace, love and understanding’ code sets standards designed to improve the reputation of the railway industry supply chain.
Network Rail demands that all suppliers are safe, polite, respectful and helpful when working in the community. Suppliers must sign up to ‘10 lifesaving rules’. The code also highlights the expected standards of training for all staff working on behalf of the rail operator and promotes health and wellbeing of the entire workforce.
All contractors are now also expected to provide staff training on community behaviours before they start any job on the railway.
Network Rail chief executive Mark Carne said: “The railway depends on the people who work on it. Ensuring that these people behave in a professional and appropriate way is therefore of critical importance to us and to the customers and communities we serve.
“We want to work together with those who share our determination to continuously improve this area. We want to provide clarity on what we expect from our people and the support they can expect from us. This code of conduct will help us do that.”
To ensure all suppliers are upholding this new code of conduct Network Rail will:
- Ask for inappropriate behaviour to be reported
- Follow up all complaints and investigate all reported incidents
- Encourage workers to hold each other to account when there is inappropriate behaviour.
The new ‘code of conduct’ can be downloaded from the Network Rail safety central website.