The system – called Max – is powered by the Microsoft Azure Internet of Things (IoT) technology – will soon be rolled out in Germany. Thousands of elevators, mainly in the US, are already connected and sending data to the cloud, said the company.
Following sales and installation training, Thyssenkrupp will be contacting building managers in Germany to offer Max by mid-June. Max will also provide an emergency dialer service via GSM, as required by law in Germany, and provide seamless cover the discontinuation of the previous analogue service.
The company expects to connect Max in over 15,000 elevators by the end of 2017, as part of its larger plan to connect 180,000 elevators worldwide during the same period.
Andreas Schierenbeck, CEO of thyssenkrupp Elevator, commented: “The rollout of Max in Germany means a quantum leap in terms of local elevator service quality, efficiency, and modernization. Max truly paves the way for a completely different way of interacting with our customers, transforming the conversations we have with them from being reactive to proactive.”
With Max, elevators are connected via the cloud to allow monitoring of all functions – including operating speed, capacity and door mechanisms.
Schierenbeck added: “With Max, we have a data-driven solution that enhances the expertise of our service technicians, supporting their technical skills and knowledge with hard facts and machine-learning power, and taking elevator service into the digital era.”
With the new mobile Max app, customers will also be able to receive detailed information on their elevator’s performance, and based on predictive analysis, find out when and what spare parts have to be changed. For the service technician, a more powerful mobile application will be available, delivering real-time analysis as well as advance information on the elevator’s status for the upcoming months, making it possible to plan for maintenance and replacement requirements upfront.