Resident Liaison Officer - Reading, South West London

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Resident Liaison Officer (RLO)

Location: Reading, Surrey and South West London
Salary: £30,000-£38,000 per annum (depending on experience)
Working Hours: Monday to Friday, 8:00am-5:00pm
Start Date: Immediate
Employer: McConnell
Benefits: Car allowance, fuel allowance and company pension

About the Role

We are looking for a friendly, organised and proactive Resident Liaison Officer (RLO) to join our team across Reading, Surrey and South West London.

You will act as the main point of contact between residents and the site management team, ensuring residents are kept informed, supported and updated throughout planned works to their homes and buildings.

The ideal candidate will have excellent communication and customer service skills, a positive attitude and the ability to build strong relationships with residents, including those who may require additional support.

Key Responsibilities

• Act as the main point of contact between residents, contractors and the site management team.

• Build and maintain positive relationships with residents, ensuring their concerns are heard and addressed.

• Arrange access to properties for surveys, inspections and planned works.

• Keep residents informed about project schedules, upcoming works and any potential disruptions.

• Conduct resident visits before works begin, explaining the process and identifying individual needs.

• Identify vulnerable residents and work with site management to ensure appropriate support is provided.

• Manage resident enquiries, concerns and complaints professionally, escalating issues when necessary.

• Prepare and distribute letters, notices and other communication materials.

• Maintain accurate records of resident interactions, appointments and feedback.

• Conduct property condition surveys, including photographic records where required.

• Coordinate resident meetings and support local community engagement initiatives.

• Carry out resident satisfaction surveys and assist with aftercare arrangements.

• Support the preparation of monthly reports and ensure compliance with GDPR and company procedures.

• Follow all relevant health and safety procedures while working on site and visiting residents.

Essential Requirements

• Excellent verbal and written communication skills.

• Strong interpersonal skills and the ability to build positive relationships with people from different backgrounds.

• A full driving licence.

• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.

• Strong organisational skills and the ability to manage multiple tasks and appointments.

• A professional, approachable and empathetic attitude.

• Ability to handle sensitive information confidentially.

Desirable Experience

• Previous experience in a Resident Liaison Officer, Tenant Liaison Officer or similar role.

• Customer service experience, particularly in a resident-facing environment.

• Experience working within housing, construction, refurbishment or property maintenance.

• An understanding of health and safety procedures.

• Experience supporting vulnerable residents or handling customer complaints.

What We Offer

• Competitive salary of £30,000-£38,000 depending on experience.

• Car allowance.

• Fuel allowance.

• Company pension.

• Opportunity to work on projects that improve residents' homes and communities.

• Supportive working environment with opportunities to develop your skills.

Apply Now

If you're a confident communicator who enjoys working with people and making a positive difference in local communities, we'd love to hear from you.

Apply today to find out more about this opportunity across Reading, Surrey and South West London.

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