Call Handler

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Call Handler - Social Housing

Location: West or North London
Salary: £17 per hour
Contract: Temporary to Permanent
Working Arrangement: Fully Office Based

About the Role

We are currently recruiting for a Call Handler to join a busy Social Housing team based in West or North London.

This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and supporting residents with their enquiries.

The role will initially be on a temporary basis, with the opportunity to become permanent for the right candidate.

Key Responsibilities

Handling a high volume of inbound calls from residents and customers

Responding to queries in a professional and helpful manner

Logging calls and updating customer records accurately

Taking details of repairs, maintenance issues and service requests

Liaising with internal teams and contractors to ensure enquiries are dealt with efficiently

Providing regular updates to residents where required

Escalating urgent or complex issues appropriately

Maintaining accurate records on internal systems

Delivering a high level of customer service at all times

About You

The successful candidate will ideally have:

Previous experience in a call centre, customer service, contact centre or housing environment

Excellent verbal and written communication skills

A professional and friendly telephone manner

Strong attention to detail and accurate data entry skills

The ability to remain calm and professional when dealing with challenging customers

Good IT and administration skills

The ability to work effectively in a busy, target-driven environment

Previous Social Housing, Repairs or Property Services experience would be advantageous

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