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Construction Jobs
Complaints Review Officer
- Salary: £23.48 - £24.48 per hour
- Type: Full Time
- Region: UK - London
- Town/City: Tower Hamlets, London
- Posted: 17/04/2024
- Reference: RQ1251169_1713339154
Job Description
Complaints Review Officer
Tower Hamlets
35 hours per week
09:00-17:00pm
£23.48per hour
Responsible to the Customer Relations Manager who reports to the Head of Regulatory Assurance. The role is to undertake Stage 2 reviews of complaints casework.
Experience:
* Experience in undertaking complex and multifaceted investigations.
* Experience in composing thorough and professional complaint responses
* Proven experience in diplomatically challenging and constructively pushing back on colleagues when necessary to achieve optimal outcomes within a collaborative work environment.
* Working in high pressured complaint handling environment
ยท Experience in pursuing information from different teams in order to compose a professional and concise high-quality response.
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