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Customer Service Advisor - Repairs

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Customer Service Advisor

Repairs & Maintenance

Kingston Upon Thames - Office based

Permanent - 24k per annum

Look for someone to start as soon as possible.

Must have prior experience working within Social Housing!

I have an opportunity for a Customer Service Advisor working for a Large Repairs Contractor based nationwide.

As a Customer Service Advisor you will be:

First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.

• Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
• Take customer repair orders, obtaining full repair information, accurately diagnosing repairs, and making appropriate and relevant appointments in accordance with policy and practice.
• Maintain procedures for accurate record keeping always updating our system, coordinating and enforcing systems and policies
• Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
• Respond positively and manage efficiently all customer's needs/support, monitor these requirements
• Liaise with other departments where necessary to ensure positive expected outcomes are obtained

Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public

Desirable for a Customer Service Advisor:

• Previous experience working as a call handler within a customer service / call centre environment
• Excellent written, verbal, questioning & interpersonal skills.
• Analytic skills.
• Strong customer experience ethos

Please send CV's through to be considered

LON123

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