Customer Support Officer

APPLY Job Description

Customer Support Officer - Exeter

SUEZ Recycling and Recovery UK

Location: Greendale Business Park, Exeter, EX5 1EW
Salary: £25,431-£29,831 per annum
Contract: 12-month Fixed-Term Contract
Hours: 37.5 hours per week
Vacancies: 2

About the Role

We are looking for two Customer Support Officers to join SUEZ's busy Customer Contact Centre team in Exeter.

This is a varied position combining customer service, administration and back-office support. You'll be the first point of contact for customers, handling enquiries, resolving issues and ensuring a positive customer experience.

You'll also support the wider team with administrative tasks, invoice processing and maintaining accurate customer information.

Full training and ongoing support will be provided.

Key Responsibilities

• Handle incoming customer calls, responding to enquiries professionally and efficiently.

• Provide friendly and helpful customer service.

• Investigate and resolve customer invoice queries.

• Process and handle supplier invoices.

• Update and maintain accurate customer records.

• Carry out data entry, data cleansing and administrative tasks.

• Process customer requests and ensure information is correctly recorded on internal systems.

• Support the wider team with back-office activities.

• Work collaboratively with colleagues to resolve customer and supplier queries.

What We're Looking For

• Strong communication and customer service skills.

• Good attention to detail and accuracy.

• Confidence using computers and entering data.

• Ability to manage both customer-facing and administrative tasks.

• Good organisational and time-management skills.

• A positive attitude and willingness to learn.

• Ability to work effectively as part of a team.

Previous experience in customer service, contact centres, administration, invoice processing or data entry would be beneficial but is not essential.

We welcome candidates with transferable skills who are enthusiastic about learning and developing their careers.

Salary and Benefits

• Salary of £25,431-£29,831 per annum.

• 3% annual bonus.

• 3% employer pension contribution.

• Life assurance at three times annual salary.

• 20 days' annual leave plus 8 bank holidays, increasing with service.

• Retailer discounts.

• Sick pay.

• Full training and ongoing support.

• Friendly and supportive team environment.

• Opportunities to develop customer service and administrative skills.

About SUEZ

SUEZ is committed to creating a more sustainable future through innovative recycling, resource management and environmental solutions.

The company values teamwork, respect, inclusion and professional development, providing employees with opportunities to learn, grow and make a positive impact.

If you enjoy helping customers, have strong organisational skills and are looking for a varied role within a supportive team, we'd love to hear from you.

Apply today to join SUEZ as a Customer Support Officer in Exeter.

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