Resident Liaison Officer - Ilford

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Resident Liaison Officer (RLO) - Ilford

Location: Ilford, East London
Salary: £30,000-£38,000 per annum, depending on experience
Hours: Monday to Friday, 8am-5pm
Start Date: Immediate
Benefits: Car allowance, fuel allowance and company pension

About the Role

Net Zero Careers is recruiting for a Resident Liaison Officer (RLO) to join a construction and refurbishment project based in Ilford.

This is an excellent opportunity for someone with strong communication and customer service skills who enjoys working with people and supporting residents throughout planned works.

You will act as the main point of contact between residents and the site team, ensuring residents are kept informed, supported and updated throughout the project.

Key Responsibilities

• Act as the main point of contact for residents during planned works.

• Keep residents informed about project schedules, progress and any potential disruption.

• Arrange appointments, property access and resident visits.

• Respond to resident queries, concerns and complaints professionally.

• Identify and provide additional support to vulnerable residents.

• Carry out resident surveys and maintain accurate resident records and profiles.

• Work closely with Site Managers, Project Managers and contractors to ensure effective communication.

• Attend resident meetings and provide regular updates and reports.

• Maintain accurate documentation in line with GDPR and company procedures.

• Follow health and safety procedures, including site safety and lone-working requirements.

• Support community engagement and social value initiatives where required.

About You

Essential:

• Excellent interpersonal and communication skills, both written and verbal.

• Strong organisational skills and attention to detail.

• A professional, approachable and customer-focused attitude.

• Ability to manage resident enquiries and resolve issues effectively.

• Good working knowledge of Microsoft Office.

• A full driving licence.

Desirable:

• Previous experience in a customer service or resident-facing role.

• Experience working within construction, refurbishment or housing projects.

• An understanding of health and safety procedures.

What's on Offer

• Competitive salary of £30,000-£38,000, depending on experience.

• Car allowance and fuel allowance.

• Company pension.

• Opportunity to work on a construction and refurbishment project.

• Supportive working environment.

How to Apply

If you're an organised, approachable and proactive individual who enjoys working with people, we'd love to hear from you.

Apply today with your CV through Net Zero Careers.

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